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Business Profile

Pet Transport

S&J Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Transport.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15th I contracted with this shipper, ****** ********** via Shiply, to ship three items from Long Island to Fort Collins, CO. The pick up was supposed to happen on July 30 for delivery on August 1. ****** requested $350 advanced payment which I mailed to him using a cashier's check and certified mail. The US Postal Service confirmed the check was received. ****** stopped corresponding with me and did not pick up the items. I canceled with Shiply and received a refund for the $176 deposit I paid through them. They have said I need to get the $350 back from ****** of S&J Transportation. I have requested a refund but he does not respond to my notes. I ask the BBB to step in and request that I be refunded. Those three items I was going to give to my daughter are not being shipped and I am very disappointed. Thank you so much for your help.

S&J Transportation is NOT a BBB Accredited Business.

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