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Business Profile

Ammunition & Weapons

The Primers House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sure wish I researched this company before making funds available, the Primer House of Whalton Ky is a fraud!
    I made funds available through zelle on 23MAR and can not get them to update status of my order, they don't reply to calls, emails or texts.
    I never used zelle before, I set up the zelle payment through my credit union and have filed a dispute with them but there is nothing they can do, apparently that's how zelle works, once you pull the trigger, the money is gone!
    I tried filing a complaint through your website and it kept coming up as error. I realize there is nothing you can do but I am furious that I got taken from these frauds and just want to vent.
    It was a $50 lesson learned, thankfully it was not more than that!

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/26/2022 I placed an order with The Primer House and promptly paid which they accepted payment. After that I was then e-mailed by their shipping company ***** ********. ***** ******** emailed me to pay $100 for "refundable shipping insurance". When I emailed back over 10 times to say I already paid The Primer House $25 for shipping I am was not going to pay for additional shipping. Now they no longer will respond to my e-mail.

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 27, 2022
    Ordered reloading supplies for amount $281.98. They took payment through a private transaction through ******* Have made several attempts to contact company with no resolve. I have not received items ordered. I am trying to get refund or receipt of items ordered. Appreciate your help greatly, Sincerely *** *******

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1.lb *** **** ********* *** ****** from this company and they haven’t provided me with a tracking number when I call it doesn’t go through. It’s been over 1week now. I looked up their info and I see many complaints as I have experienced

  • Initial Complaint

    Date:08/04/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/21/2002 I paid for ammunition primers in the amount of $185. No confirmation or any type of notice from Primers House or carrier. I contacted Andrew K via text and got some garbled message back. Made no sense. Texted numerous times and no response. Emailed no response. Big scam.

  • Initial Complaint

    Date:07/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 1000 cci 500 primers and never received them. I payed 100 dollars for them .

The Primers House is NOT a BBB Accredited Business.

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