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Business Profile

Retail Florist

The Secret Garden

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the below product and got the other. In my opinion, they are not the same. Do I expect them to be the exact same, no! But to spend $76 (with delivery) and get this is not good. I called with my concern. She said she’d look at picture and get back with me. After serval hours, nothing. I called back same day, because let’s be honest flowers are fleeting, she said she hadn’t even looked at it yet and she get to it over the weekend. I called back today, Monday. She explained she left me an email, which I didn’t see and I gave her the benefit of the doubt. After trying to explain to her I wasn’t happy she got defensive and started cutting me off. I told her I wanted resolution to this situation and she offered nothing. I told her a bad review was coming. She offered nothing. She also hung up on me twice and told me I was threatening her!!!! WHAT?!? What else am I to do??????

    Business Response

    Date: 05/25/2023

    As can be seen in the pictures, the flowers were fresh and were upgraded from daisy mums to yellow roses and yellow gerbera daises.  The arrangement is a dog made out of carnations.  The sender choose the A-dog-able arrangement from our web-site.  As I responded to **** ***** ******* email, after I was able to collect all the information from the designer and driver the following morning, I apologized that she didn't like the dog arrangement.  I told her that the flowers all look good and fresh and I didn't see any reason why a refund should be issued. 

    Customer Answer

    Date: 05/30/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    **** ***** *****

The Secret Garden is NOT a BBB Accredited Business.

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