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Business Profile

Plumber

Overflow Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Overflow Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Overflow Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/7/2022 - Overflow Plumbing's ***** *. came to our home to address warranty replacement work on our Goodman furnace. After a few hours, ***** stated that the parts which were installed were defective and that he had to go to another jobsite for an appointment. ***** stated that he would make a note of it, contact the ******, have the ****** order replacement parts, and then reschedule another date for the completion of the warranty repair parts. This has not occurred. 9/14/2022 - email Overflow's ****** ***** (email sent to ******@****************.com which was the email which ****** had used prior to the stated attempt of warranty repair). No response received. 9/22/2022 - email Overflow's ****** ***** again. No response received by email or phone. 9/26/2022 - contacted a third party in an attempt to gain a response/new target date from Overflow in order to complete the warranty repair work. No response. 9/30/2022 - email Overflow's ****** ***** again, stating that since our furnace had been working prior to Overflow's visit, combined with my ****** voicing displeasure of the house being cold today, and since we had not had a response, we were now going to escalate. 9/30/2022 - contact BBB in order to have our warranty repair work completed, and our furnace being brought back up to being fully operational.

      Customer Answer

      Date: 10/04/2022

      [[BBB TRANSCRIPTION VIA FWD EMAIL FROM THE CONSUMER 10/4/2022]]

      Hello - We emailed the BBB last week regarding an issue that we were having with Overflow (incident number ********). We would like to report that Overflow took action the following day to replace the defective items that they had previously installed related to warranty work. We would like to thank BBB for being there for us, to help us resolve. Thank you again.

    Overflow Services is NOT a BBB Accredited Business.

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