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Business Profile

Property Maintenance

Launch Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This apartment complex failed and they breach our lease for unhabited

    Business Response

    Date: 07/17/2024



    The legal occupant for **** ********** ** *** *** was ******* ****** on a Section 8 lease.  *** ****** ******–who we understand to be the tenant’s father–was an unapproved resident at the unit, which was a long-standing breaking of the Section 8 lease terms, along with breaking our lease terms. ******* ****** has not paid his portion of the rent since July of 2023.  His lease was terminated in April of 2024 and eviction proceedings enacted in May. The various court dates for the eviction took place on June 20, June 26 and July 9th of 2024.  ******* ******* ****** ******* and another unauthorized female resident were ordered to vacate the unit on July 9th. ******* ****** currently has a significant past due balance as he has not paid any portion of the rent for 12 months.  The property manager confirmed that the tenants have just vacated the unit as of 11:00am today, July 17, 2024.  


    With that said, ***** *** *** *** has had twelve maintenance issues reported via the call center and software we utilize for maintenance requests.  One of these issues was a significant sewage line collapse in July of 2023 that required extensive work and took some time to complete. We have documentation of all twelve of the completed work orders, along with pictures and notes related to the work accomplished in the unit. We are happy to provide this information if requested.


    Thank you,

  • Initial Complaint

    Date:08/19/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Name is ******* ********* I am a current resident at Launch property Management apartment site located at ******* **. On Thursday evening around 4 PM, I realized that my residential manager wrongfully got my car towed away. The car is a Beige 2005 ****** ******. The car initially belongs to a ****** ** **** who is an international ******* from the country of ****** He let me use his car because I had a car accident a few weeks ago and didn't have anything for transportation. I did not use the car for a few days because it was having a mechanical issue. My name is on the insurance of the car and I legally drive it. My residential manager claims that they sent a warning text to all residents on Tuesday, August 16, about moving cars away from the area where they were going to have some work done. I live with my ****** and she is not here in **********, she has traveled to ********. She is the head of the lease and she is the one that usually gets text messages. I do not get text messages for some reason. I have spoken to my local manager several times, explaining to him that I did not get any text message about moving the car away from that area. He insisted that there is nothing that he can do about my car and he does not want to knowledge that there was a communication issue, as I did not get informed by letter or text message. I have told him that it does not cost anything to me to simply move the car away from the area they are supposed to work on. The car is currently with **** ****** and they do not want to release the car because it is in my ******'s name. My ****** is in ***** and he won't be back in the United States until January 2023. Please, I need your help to solve this issue. I don't know what else to do. Your help is highly appreciated! Sincerely, ******* ********

    Business Response

    Date: 08/24/2022

    We are sorry to hear about the complications ******* has experienced getting his ******’s car out of the tow yard. The property had a major water leak under a section of pavement that required immediate attention. The work required the section of pavement to be cleared of cars because heavy machinery was being used for the repair. We sent out text notifications letting tenants know that cars in the marked off area would need to be moved by the morning. At the time the message was sent, bright orange road hazard cones with yellow caution tape were already set up to identify the pavement section being referenced. We made efforts to notify all of the tenants living in nearby apartments in person but unfortunately the car was not parked in front of *******’s apartment. 

    When we send out mass text messages to the property only the leaseholder’s primary phone number on file receives a text. If ******* and his ****** agree to change the primary phone number on the lease to his phone number, then we would be happy to comply. 

    If there is anything we can do to help ******* reclaim the vehicle from *****s Towing, we are more than happy to assist. It seems like the main issue relates to *******, his ****** who is the legal owner of the vehicle, and *****s Towing company.


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