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Business Profile

Florist

Collins Florist & Gift Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a graveside wreath to be delivered to the gravesite as it was a graveside service. The lady was very nice and assured me it would be lovely.
    The wreath was not delivered as requested. I called this business to request a refund only to be told it was delivered to the Funeral Home. The lady was defensive and unprofessional and refused to give me a refund.

    Business Response

    Date: 11/01/2022

    The business was told by the director of the funeral home, not to deliver the flowers to the cemetery. The family of the deceased requested the flowers be picked up at the funeral home, and she did.

    Customer Answer

    Date: 11/05/2022



    Complaint: ********



    I am rejecting this response because: This is a horrible way to do business.  Never again.

    I did not order the flowers from the funeral home, I ordered from Collins with specific instructions to deliver graveside.  Why would I order $100 worth of flowers to be sat at a funeral home and never seen.  There is absolutely no logic in that.  Pathetic 



    Sincerely,



    ***** *********

Collins Florist & Gift Shop is NOT a BBB Accredited Business.

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