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Business Profile

Gun Equipment

Hillbilly Grips

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order piston grips in July, I never received the order . I called and emailed with no response. I then saw the reviews of this company and other people said they didn’t receive their order

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased grips via online order on 2/18/24. I was aware this order may take up to 12 weeks to complete. At 14 weeks, I began to leave messages and email this business on status. I have received no response to all inquiries since receiving an emailed receipt of my purchase.

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased grips and never received them, then he stopped responding to calls and messages.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-31-23
    I shipped two Colt revolver frames with barrels but without cylinders and pins to ****** at Hillbilly grips for custom replacement grips to be made.
    1) 1972 Colt SAA sn# ******* value of $4500.00

    2) 1981 Colt SAA sn# ******* value of $3500.00

    Prior to shipping deposit was given and was told turnaround would be 2months.

    I’ve reached out and spoken to ****** several times after the two month wait and was advised he had medical issues, and all orders were on hold.

    In fear of loosing my items if something were to happen to him and or his business closing.

    I politely requested my items be returned through text and verbally thru voice mails.

    I advised him one item is a family heirloom belong to my grandfather to please send back unfinished, and I would still pay for items ordered just to get my pieces back.

    Since my last requests to please return items is now being ignored. I feel I need to reach out for help.

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Hillbilly Grips back on May 25th 2021. At the time the communication was great.. then Covid came along so I gave some slack and figured I would receive my order sooner than later. I continued to try to reach out to the owner about my order , eventually all communication ended. The last time I heard from the Owner about my order was August 2022. After reviewing reviews on this businesses Facebook account I have found out that I am not the only one dealing with this issue. The item I ordered is paid in full. At this time I would prefer to either receive my item or a full refund. Though I can not process anything because I can not get in contact with the owner of this business. The order was for a set of custom Grips for a 1911 pistol along with a inlay work for a Silver Crucifix that I had purchased and sent to the owner to install into the grips. There were also another set of Rare medallions that I had sent down to the owner for another pair of grips I was planning to have made at a later date. I have not received anything.

Hillbilly Grips is NOT a BBB Accredited Business.

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