Reviews

Review Details

• Review fromBradford S

  Date: 09/15/2023

  1 star

  Bradford S

  Date: 09/15/2023

  My recent encounter with ****** ***** from ******** Insurance left me utterly shocked and profoundly disappointed in the level of professionalism demonstrated. When seeking assistance with my insurance policy, I expected courtesy and helpful guidance, but instead, ****** ***** responded with outright hostility. From the outset of our conversation, her dismissive attitude was evident, and it quickly escalated to a shocking low point when she resorted to using offensive language, telling me to "F*** off," before abruptly hanging up the call. Such behavior from an insurance agent, especially one representing a reputable company like Allstate, is not only unprofessional but also entirely unacceptable. It is vital for customers to be treated with respect and dignity, regardless of the circumstances, and ****** ***** has failed egregiously in this regard.In light of this harrowing experience, I strongly advise others to avoid seeking assistance from ****** ***** at ******** Insurance. Her behavior not only tarnishes the reputation of the insurance industry but also raises serious questions about the integrity and professionalism of this individual. Insurance agents are entrusted with important matters of financial security, and ****** ***** has demonstrated a severe lack of competence and basic courtesy. My hope is that this review serves as a warning to potential clients who may consider working with her and prompts ******** Insurance to take appropriate measures to address this shocking lapse in customer service.

  Connie Coots: Allstate Insurance

  Date: 09/16/2023

  First of all, **************** is not a client of mine or Allstates for over a year. You called my office wanting to pay a bill for your sister with a credit card and I advised you that she would lose a discount and you went belligerent just like you did when you were an Allstate client with our call center representative on 12/29/2021 and with my office manager 08/04/2022 which has all been documented