Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceitful marketing/ bait and switch and unsafe leaking product
  
  Your products are being carried at more and more stores now with very clear intentions to deceive a potential customer and then paying the same amount for a cheaper, watered down product.
  IE fireball malt and 99 brands “watermelon or bananas not 99 proof”
  
  Additionally the safety standards or handling of these products appear to be supbar as I have gotten leaky products which I do not feel are safe or suitable for consumption. I’d like my money back on several items given stores in California say they would not return even a full un opened product after taking it home and seeing the issues.
  
  The fireball was leaking upon opening a sealed 10 pack from ******* ******* and the 99 brands is a true scam given the same price for a lesser product.
  
  Stores of purchase refuse return of alcoholic beverages even unopened here in California. The local arch is the one selling the misleading “malt” beverages.

  Business Response

  Date: 05/09/2024

  We are
  sorry about the consumer’s recent negative experience with our products and
  appreciate these concerns being brought to our attention. Our company takes
  consumer feedback seriously and upholds strict standards for product quality
  and labeling.
  
  Regarding
  the alleged deceitful marketing, we want to clarify that our products are
  labeled accurately in compliance with all applicable regulations. Our labels
  undergo thorough internal review and approval by government regulators to
  ensure that they provide consumers with transparent and accurate information
  about our products as required by law. We do not engage in deceptive marketing
  practices or "bait and switch" tactics.  There are spirits, malt and wine versions of
  our 99 Brand products and these contain different alcohol content to comply
  with various state laws.  This is reflected
  on the product labels (including in the photos of the products uploaded by the
  consumer). 
  
  A thorough
  explanation of the different versions of 99 Brands can be found in the FAQ section
  of our website at ********************************** 
  
  Additionally,
  we understand the concerns about leaky products, and we apologize for any
  inconvenience this may have caused. Our company maintains rigorous safety and
  quality standards throughout the production and handling process to ensure that
  our products reach consumers in optimal condition. However, if consumers
  encounter any issues with product leakage or safety, we encourage consumers to
  reach out to us directly at ***** ******** or **************** so that we can
  address the matter promptly and appropriately. 
  We thoroughly evaluate all quality and safety complaints to ensure
  product quality and integrity.
  
  Once
  again, we apologize for any inconvenience the consumer experienced and
  appreciate the feedback as it helps us continually improve our products and
  services.

  Customer Answer

  Date: 05/09/2024

  
  
   
  
  

  Complaint: ********
  
  I am rejecting this response because:

  They did nothing to rectify the situation, a simple money grab and interestingly enough when you go to their website they do not even mention the lower than 99 proof items on their website. 
  

  Oddly enough it’s hidden on one random page and not marketed in any other fashion. 
  

  And I did timely call them about the leaky products as well as email with no email response. 

  **********************************
  
  

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 05/14/2024

  I have reached out to the customer by email and phone in an effort to find resolution to the complaint.

  We stand by the original response regarding our product labeling and our commitment to product quality.

  Attached is a screenshot of our product FAQs ********** ** **********************************

  We hope this provides further clarity regarding our products.