Complaints
This profile includes complaints for Delta Natural Gas Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid these people 3 separate times for the same bill. I keep getting confirmations by emails and notifications on their website that they have received my payment but it never shows up on their website. I have called 5 different times and every single time they want every detail of my personal information and account with them, then someone else from their company will call in the next day or two and ask for all of the same information all over again.
Business Response
Date: 11/14/2023
Delta Natural Gas Company, Inc strives to excel in all
customer relations. After reviewing this
customer account, we found that the complaint arose in September and was
resolved in October. There were several
back and forth attempts to contact this customer. We regret any inconvenience this may have
caused. After one of our CSR’s were able
to walk the customer through the process of paying their bill online and helped
to register the customer into their E-account, all issues have been resolved as
far as we can see.
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