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Business Profile

Rent to Own

Aaron's Rent to Own

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The customer states the first stove she received from the business was nearly paid off when it began to leak gas and needed repair. The customer states the business attempted to repair the stove and returned it with parts missing. The customer states the business convinced her to agree to a new stove as a replacement, but the customer's previous payments would not be applied towards the new stove. The customer states the same issues occurred with the second stove and the business is offering a third stove that would reset the payment plan, although the previous two stoves were paid on and had numerous issues.

    Business Response

    Date: 10/24/2024


    EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.


    Good morning,

    This complaint appears to be with a franchise location, Fairway Leasing, doing business as Aaron’s. Please forward this complaint to the franchise for a response. The contact information is listed below.


    BBB Consumer Complaint:
    Case # ********
    ****** ******** *** ******** *** *********** ** ***** ******* ****** ***** ******** ******* *************************** ******* ******** ******** ******* ******* ***** ***** ****** *********************** *** ******* ***** *********** ** ***** *********** ***** *** ** ****** ***** * ********** ********* ******* *** ******** ******** *** ***** *** ******** ** ***** ** ***** ******** ********** *

    Business Response

    Date: 11/20/2024

    We are pleased to inform you that the customer has agreed with the resolution proposed in response to their complaint filed with the Better Business Bureau.

    This agreement signifies a satisfactory conclusion to the matter and reflects our ongoing commitment to addressing our customers' concerns promptly and effectively.

    We value the feedback provided by our customers and appreciate the opportunity to resolve any issues. Our goal is to ensure that every customer has a positive experience with our company, and we are grateful for the customer's cooperation in reaching this resolution.


    Customer Answer

    Date: 12/11/2024

     
    Complaint: ********

    I am rejecting this response because: I bought two stoves off Arons with only five (5) payments left.  That they refused to repair and just today 11-30-24, I asked Arons to take those payments I made on the stove-put them on a table and chairs-it's paid for-I got the ran around.  

    a paid for table and chairs and "no" more money involved, paid and delivered. 



    Sincerely,

    ****** ********

Aaron's Rent to Own is NOT a BBB Accredited Business.

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