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Business Profile

Boutiques

Mumzies Children

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They placed an order with us on 9/20/22 to be shipped out 11/1. ******** order was shipped on 11/1 and invoiced on 11/2/22.
    Monthly statements are being sent each month. Follow up calls have been sent every two weeks. I even left messages on their blog asking for them to contact us to pay. ******** voice mail is full and the store worker says she will just leave a message for her. Emails with copies of the invoces have been sent out every time we call. We have even sent invoices in the mail just in case there is a problem with the email. And the store owner ****** has not tried to reach out to pay this invoice.
    I have offered to let her pay in partial payments or return any unsold books and the lady at the store continues to say that she will leave a message and the only number or email that she has is what we have on file.

Mumzies Children is NOT a BBB Accredited Business.

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