Organic Products
Au Natural Organics CompanyInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning Delivery Issues and Refund/Exchange Issues. On March 5, 2024, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business's response. The BBB sent a second notice to the business on 03/19/2024. As of 04/03/2024 the BBB has not heard from the business.
Alert
If you have made a purchase from this business and have not received your products, please contact the Federal Trade Commission (FTC), a government agency, to see if the business is in violation of their Mail, Internet, or Telephone Order Merchandise Rule. This rule requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer's consent to a delay in shipping or refund payment for the unshipped. Report fraud, scams, and bad business practices at ReportFraud.ftc.gov or their phone number is 877-382-4357. You may also contact your financial institution or credit card company to report your transaction as fraud and request a refund. Contact your state's Attorney General's Office and/or the La Attorney General's office, and file a complaint with their Consumer Protection Division, and contact FBI's ic3.gov for internet fraud. Learn more about tips for shopping online https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online
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