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Business Profile

Tire Dealers

McDonald Tire Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-02-2023 we purchased and got installed a tire from the company. We ask them to put the damaged tire in the trunk. After arriving home we noticed it wasn’t the tire that was removed. The tire they put in the trunk was a 235/55r17 continental. The tire removed IS a 205/55r16 westlake. When I called on 8-02-2023 and my son went by on 8-03-2023 the company said that’s the tire that was on the car. As you can read and see from the picture they are two different tires. The car is a 2018 Kia Forte. The reason for the the repair was the tire had a knot on it and we were going to take it back to where we purchased it. We only had the tire for a few months it was still under warranty. At first when I called they said WE WILL TRY TO LOCATE IT AND CALL YOU BACK BECAUSE WE HAVE CHANGED MULTIPLE TIRES TODAY. When they called me back they said THATS THE TIRE BECAUSE WE ONLY CHANGED TWO TODAY. When I called to tell them about the mixup it was within 20 minutes of arriving home. I don’t know if they are crooks or lazy for not REALLY looking for it but for sure they are liars.

    Business Response

    Date: 08/30/2023

    In response to Mr **** complaint

    When the customer came to purchase the used tire they never asked for the old tire to be loaded back in the vehicle. They later called and asked if we could hold it for them until they came back. We told them that wouldn’t be a problem. We let them know that we had over 200 tires in our waste tires and we would try to find it. They came by we showed the tire to the customer and they told us that was it so we loaded it up. 

     

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