We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

McDonald Tire Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-02-2023 we purchased and got installed a tire from the company. We ask them to put the damaged tire in the trunk. After arriving home we noticed it wasn’t the tire that was removed. The tire they put in the trunk was a 235/55r17 continental. The tire removed IS a 205/55r16 westlake. When I called on 8-02-2023 and my son went by on 8-03-2023 the company said that’s the tire that was on the car. As you can read and see from the picture they are two different tires. The car is a 2018 Kia Forte. The reason for the the repair was the tire had a knot on it and we were going to take it back to where we purchased it. We only had the tire for a few months it was still under warranty. At first when I called they said WE WILL TRY TO LOCATE IT AND CALL YOU BACK BECAUSE WE HAVE CHANGED MULTIPLE TIRES TODAY. When they called me back they said THATS THE TIRE BECAUSE WE ONLY CHANGED TWO TODAY. When I called to tell them about the mixup it was within 20 minutes of arriving home. I don’t know if they are crooks or lazy for not REALLY looking for it but for sure they are liars.

    Business Response

    Date: 08/30/2023

    In response to Mr **** complaint

    When the customer came to purchase the used tire they never asked for the old tire to be loaded back in the vehicle. They later called and asked if we could hold it for them until they came back. We told them that wouldn’t be a problem. We let them know that we had over 200 tires in our waste tires and we would try to find it. They came by we showed the tire to the customer and they told us that was it so we loaded it up. 

     

McDonald Tire Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.