We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Simmons' Sporting Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Michael M

    Date: 11/09/2022

    Michael M

    Date: 11/09/2022

    BUYER BEWARE: I purchased a firearm from Simmons Sporting Goods online. If I had taken the time to check to see if they were BBB approved, I would not have made the purchase for the reasons explained below. I had been waiting months and months for a particular weapon to be in stock and was on an email notification list from Simmons. I received an email from them yesterday stating the pistol I desired was in stock. I immediately ordered the weapon and made arrangements to have it sent to my local FFL dealer. A few hours later I received a call from Simmonds telling me the product was no longer in stock. They stated they had one and sold it to a walk-in customer. I my mind, by accepting my order and payment we had a legally binding contract. They broke the contract. I made my displeasure known and asked for a refund. As of this writing, I have not received a refund. I called to inquire and was told 3-5 business days. This is unacceptable. They debited the money from my bank account immediately upon processing my order; they did not have to wait 3-5 days for my payment for a non-existent product. I cannot purchase the weapon from a reputable dealer for 3-5 days because Simmons can't be bothered to pick up the phone and call their bank to expedite my refund. I should not have to wait 3-5 days either.

    Simmons' Sporting Goods

    Date: 11/19/2022

    Hi Michael,

    I am Hunter ******* COO of Simmons Sporting Goods. As we state on our website all firearms are for sale in the store on display. Ocasionally someone purchases the firearm in the store around or at the same time a customer buys online. As we are human and a small family run business we do make mistakes on occasion. We explained to you what happeden and offered your money back and told you we would be happy to pull the next one for you as soon as we recieve it. After several times of you cursing at my employees I told them to just refund your money and ask you to shop elsewhere.

    As for your refund we refunded your money the moment you told us you wanted the refund. Your credit card company takes 3-5 days for a refund. I have no control over thier process nor does any other business. Every time a refund is issued no matter what business it takes 3-5 days.

    I am very sorry you had a bad experience but I and my team always go above and beyond to make it right for the customer when we have anything like this happen. I hope you find the item you wanted elsewhere. Thank you

Simmons' Sporting Goods is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.