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Business Profile

Bank

First Horizon Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Horizon Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Horizon Bank has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS IS TO NOTIFY THIS ENTITY OF FRAUDULENT ACTIVITY ON MY ACCOUNT. SINCE HAVING THIS CREDIT CARD I'VE USED IT DAILY. TO START YOUR INSTITUTION FIRST HORIZON BANK PUT A FRAUDULENT CHARGE ON MY CARD CLAIMING A $250.00 CHARGE FOR ENERGY LLC. MY ELECTRIC COMPANY MIND YOU IS ENTERGY OF BATON ROUGE, LA. 70806 GRID. WHICH CAUSES ME TO SUBMIT A FRAUD CLAIM CLOSING MY ORIGINAL , WHICH I DID FILE ON THE 3RD OF FEBRUARY. ON THE 4TH OF FEBRUARY I WENT IN TO YOUR BRANCH OFFICE LOCATED ON ESSEN LANE BATON ROUGE, LA. 70806 AND PAID THE BALANCE ON THE CARD *3953 IN HAND WHICH TOTALED $3661.64. THIS TRANSACTION GAVE MY ACCOUNT A BALANCE OF $0.00. FIRST HORIZON BANK HELD MY PAYMENT THAT WAS MADE ON THE 4TH OF FEBRUARY AND APPLIED IT TWO DAYS LATER AFTER REPORTING TO TRANSUNION, EXPERIAN, AND EQUIFAX A BALANCE OF -$3,851.44 AND A UTILIZATION OF 77%!!! THIS IS VERY DETRIMENTAL HARM AND A FRAUDULENT ATTACK AGAINST [THE MOBLEY CLAN] [WHICH I AM THE EXECUTIVE OF THE ESTATE OF GLENN MOBLEY JR]. NOW ON A NEW ACCOUNT WITH A CREDIT CARD ENDING IN *1640 WITH A BALANCE THAT WAS -$3851.44 YOUR INSTITUTION CHANGED IT TO A PRESENT BALANCE OF $452.06. MY ACCOUNT HAS BEEN MISREPRESENTED AND MISREPRESENTATION HAS TAKEN PLACE. MY NEXT STEP IS TO FILE A CLASS ACTION LAWSUIT ON YOUR INSTITUTION FIRST HORIZON BANK WITHIN 72 HOURS OF RECEIPT OF THIS TRANSMISSION TO YOUR INSTITUTION. YOU HAVE A CHANCE TO CURE THIS AWFUL INTRUSION OF MY CONSUMER RIGHTS. 18 USC Section 241 DEFAMATION DISCRIMINATION RACIAL BAIS RACIAL PROFILING MISLEADING INFORMATION ON CREDIT REPORTING. LET THIS LETTER OF SERVITUDE SERVE AS A VITAL WARNING!!! SINCERELY: THE EXECUTIVE OF THE ESTATE OF THE MOBLEY CLAN GLENN MOBLEY JR FIRST HORIZON BANK ACCOUNT : 405310XXXXXXXXXX CODE 13

      I WENT TO THE BANK TODAY 02/12/2025 AND SPOKE WITH BROOKE BURKE AND GOT NO WHERE. THIS ENTITY IS HOLDING MY MONEY RANSOM FOR THIER OWN PERSONAL AGENDA AND DOING DETRIMENTAL HARM TO CONSUMER’S CREDIT REPORTS!!! THEY CANT GET AWAY WITH THIS ON WE THE PEOPLE!!!

      Business Response

      Date: 03/14/2025

      Please find our response to this complaint attached.  Thank you.

    First Horizon Bank is NOT a BBB Accredited Business.

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