Reviews

Review Details

• Review fromB. K.

  Date: 07/03/2023

  2 stars
  I dropped the vehicle off for the install on Saturday 7/1/2023. I was called and told it was ready.
  When receiving my bill there was the quoted radio price and installation charge, but there were also charges for adapters, steering wheel integrators, antenna adapters, Flush mount USB, and misc parts. $155.00. There was also a custom installation charge 170.00. None of this was discussed in the discussion that I had with the salesman.
  When I got into the vehicle I noticed that the backup camera was not connected to the Pioneer unit. I left the vehicle with them. They called later and said that it had been corrected. I Picked up the vehicle and this had been corrected.
  The Sirius button was greyed out. After some internet searching, I was pretty sure they forgot to install the Sirius tuner. Mike's Audio was closed on Sunday. Took the vehicle back to Mike's Audio on 7/3/2023. Talked to my salesman. He apologized and said that "He should have checked to see that everything that we talked about was done". I said I understand and I agreed to pay for the tuner and stated that there should not be any additional installation or labor charges. He agreed. Told me it would take about 30 minutes. I waited. Vehicle was brought to me.
  On my bill the Tuner was listed for $95. Interesting that the MSRP on this is $70 according to the Pioneer website. There was also a $45 installation fee. I asked the salesman about the installation charge. His answer was he had to charge this as this is normally covered in the installation. I agreed with him that it should have been but they forgot to install it and this was not my issue but theirs.
  This was a poor experience and I believe that I was either mislead or just out right lied to.
  I believe that this will be my last experience with Mike's Audio. I am truly disappointed and will not be recommending them to anyone and will try to steer all business to someone that is more reputable
  *** **

  Mike's Audio, Inc.

  Date: 07/05/2023

  We were recently informed of your review regarding the service you received from our company, and we are genuinely sorry to hear about your negative experience. We always strive to provide the highest level of service to our customers, and it is disheartening to learn that we fell short of your expectations.
  Firstly, please accept our sincerest apologies for any inconvenience caused during the completion of service. We understand that you had certain expectations, and we regret that we were unable to meet them on this occasion. We take your feedback seriously and will use it to improve our services moving forward.
  We would appreciate the opportunity to rectify the situation and make things right for you. Our customer satisfaction is of utmost importance to us, and we would like to address the issues you encountered during the service. If you could kindly reach out to the management team at, ************ we would be more than willing to discuss the matter further and find a suitable solution.

  B. K.

  Date: 07/09/2023

  As a follow up I was contacted by the Better Business Bureau that Mike’s Audio would like to speak to me.
  I called as requested and asked for the management team. I was put in touch with ****. I explained the situation. I stated that I was happy with the salesman’s choice of products and the installation. I did state that the salesman did not address additional cables and labor charges and was upset with the lack of communication by the salesman. I also was upset by the additional trip that it took for the Sirius tuner and the additional labor.
  **** was very apologetic about the issues that I raised and admitted that this had not been handled correctly or up to their standards. I was basically refunded the cost of the tuner and tuner installation labor.
  I can honestly say that I feel that the problem was corrected to my satisfaction, and I was treated in a respectable and fair way. Shout out to ****, thank you for all your help.