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Business Profile

Natural Stone

Menzie Stone Company, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ron H.

    Date: 05/30/2024

    April 12: We had black granite countertops installed.
    April 29: Installed backsplash but could not finish because they had cut the backsplash incorrectly.
    May 8: Returned to finish the backsplash.
    May 9: When electricians came to finish installing outlets, they could not finish because the backsplash was still incorrectly cut.
    May 10: Sent the first batch of pictures to the ****** salesperson about spots and streaks on the counter. She assured me they would disappear once the protective sealant was added.
    May 17: Someone from ****** returned to apply the sealant.
    May 19: After letting the counter dry for two days, spots and streaks remained. I sent the salesperson new pictures. She said she would send them to the warranty company and have a manager call me.
    May 21: Someone from ****** called at 7 a.m. He asked when he could come to my house.
    He was there in 20 minutes. He and his assistant rubbed alcohol on countertops, then appeared to re-apply sealant. He explained whoever previously came didn't do the job correctly.
    He said wait 2 hours before it dried. I waited 4 hours. Same marks and streaks. Took a new batch of pictures, and I sent them to the salesperson.
    Twenty minutes later, manager calls and said he wasn't aware of the problem until a couple of days ago. Promised the problem would be solved.
    May 29: A two-man crew from ****** arrived, supposedly using solvent to alleviate the spots and streaks. One of the crew gets on the phone with the manager. He condescendingly tells me spots and fingerprints will always show on black. "That's why they call it 'fingerprint black'," he said. I told him had I known that we would not have bought black countertops.
    I asked him why didn't the salesperson tell us that. He said, "Not all of the sales girls know that."
    May 30: I write manager. Tell him we aren't satisfied. Every little mark still shows, He writes back that "****** has solved the problem, according to industry standards."

Menzie Stone Company, LLC is NOT a BBB Accredited Business.

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