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Business Profile

Online Retailer

Sweet Jones Farms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5th I ordered 3 watermelons approximately $64. I received a confirmation email saying they received the funds but no follow up regarding delivery. On June 10th emailed them. No response. June 12th I called, someone texted me back and said it would be delivered the next day. No delivery. They were not communicating with me a plan of action so I asked for a refund. They asked if I have cash app or do I want to be refunded through website. I said website, I don’t have cash app. On the 18th of June they asked do I have Zelle. I advised I do not and for them to send me a check. On the 22nd they asked for my mailing address. I provided it. On June 24 th, I asked that they just mail me a check. They said ok. On the 26th I asked that they tell me when it’s mailed. They said they will keep me updated and I hadn’t heard from them since. They have been dragging me along regarding that and now it’s been over a month. No further contact has been had and at this point I’m positive they have done this to others. If you can’t deliver to Laplace and your primary form of payment is Cashapp, then it should be made known so that people like myself can respectfully pass on your products.

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered wild-caught catfish and marinated smoke salmon dip from Sweet Jones Farms on Aug. 19. 2022. I received an invoice showing I paid $60.57 with shipping. I have emailed and called Sweet Jones Farms to check on the status of this order without response. The order was to be received by Sept. 18. Sweet Jones Farms website is no longer in service.

Sweet Jones Farms is NOT a BBB Accredited Business.

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