Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Southern Home Improvement Center is not honoring its commitment of repairs under warranty. Leaks on my patio has existed for longer than a year and I'm worried that it will begin to cause other problems. When I call Southern Home I'm always told that my concerns will be passed on to the insulation manager who never calls. I'm frustrated with the leak and waiting.
Business Response
Date: 08/22/2022
We have been in contact with the customer regarding her repairs, and have been able to send out a repair crew to look over the issues Mrs. ******** has been experiencing. Unfortunately, Mrs. ********'s labor warranty has expired but out of good business practices we are willing to help resolve the leaks. Also, repairs were attempted by an outside source before our crew was sent out to address the problems and this has made repairing the leaks difficult to fix. Mrs. ******** did follow up with us regarding the leaks again and we are waiting on the weather to clear before sending the installers out to address her issues further.
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