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Business Profile

Used Computers

Tim's Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Computers.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Joel F

    Date: 08/29/2024

    I have used this business for years, and they take care of all my computer needs. Tim and his staff are very friendly and knowledgable. I'd be lost without them. They come to my site and help over the phone but keep my office running. They have saved a couple of hard drives for me. Great business!

  • Tia S

    Date: 09/28/2022

    I took my laptop to be repaired because my keyboard wasn’t working. After 2 weeks of no contact, I called to check on things. The repair guy said that my laptop would be ready the next day. I went in 2 days later and my laptop was not ready. The manager was full of excuses and unapologetic however he did promise to call me the next day with an update. The next day he called me stating that they figured out what was wrong however they’d need to wipe my laptop clean. I’m not in the position to purchase another of the same value and I felt like this was my only option so I gave them the go ahead to do so. The next day the manager called me again informing me that the keyboard still wasn’t working but that I could hook up a separate keyboard and mouse. Today I went to pick my laptop up and they informed me that it would be approximately $200 for “fixing” my laptop and that I could pay additional money for a keyboard/mouse from them. I felt as if though my laptop wasn’t fixed seeing as my keyboard isn’t working. I actually feel as if though I’m leaving with less considering that my laptop has been wiped clean. While I appreciate the attempted help, because I still have the initial problem, I informed the employee that I wouldn’t be paying because my laptop is not fixed. Then I took my laptop and left. The manager called me and left a voicemail saying that he didn’t appreciate me not paying and that he’d like me to come back and pay because they fixed it by providing me a solution that works (the separate keyboard and mouse that they wanted me to pay additional money for). I feel like paying $200 for a laptop that wasn’t fixed is clown behavior. Additionally, during every occasion that we spoke, the manager made sly comments about how the repair guy was working overtime and losing sleep to try to figure out a solution. I feel like he was trying to emotionally manipulate into paying when my issue was never fixed. My keyboard is not fixed.

Tim's Computers is NOT a BBB Accredited Business.

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