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Business Profile

Web Design

Envoc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

This profile includes complaints for Envoc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Envoc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Envoc

      1800 City Farm Dr Bldg 1, Ste B Baton Rouge, LA 70806-7500

    • Envoc

      120 S. Cypress St, Unit 1 Hammond, LA 70403

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/24/2023 I renewed my Louisiana drivers license via the La Wallet app (Enoc) which cost $65.25, this amount is state fees along with a $23 “convenience fee” charged by this private OMV or PTA. This cost should have included my renewed digital license along with the hard copy that should have arrived within 30 days.

      I previously worked for a PTA and the amount of customers this happens to is outrageous. Somebody is dropping the ball when is comes to mailing these out.

      What I want more than anything is for this company to provide me with my hard copy of my drivers license or a full refund so I may go to a state office to purchase one. I feel like this company is flat out lying to customers and their customer service is less than helpful.

      Thank you,
      ****** *****

      Business Response

      Date: 06/21/2023

      Good afternoon,

      Thank you for your feedback. Please reach out to our support team at ************ so we can investigate this issue for you. If your order is not received 30 days from the date of purchase, you must visit an OMV location within 60 days of purchase to receive a duplicate free of charge. If OMV rejected your order and did not issue a new credential, then we will process a full refund.

      Thank you

      Customer Answer

      Date: 06/22/2023



      Complaint: 20071926



      I am rejecting this response because: I paid your company a fee for a service and did not receive the service as described. I can see you didn’t bother to read the original response I sent. 

      If your company is not able to provide my renewed license AS STATED IN YOUR APP I want a refund. However, I 100% would prefer my license. 



      Sincerely,



      ****** *****

    Envoc is NOT a BBB Accredited Business.

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