Complaints
This profile includes complaints for Window World of Baton Rouge, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted the company to replace all the windows on the first floor of my house, contract dated 2/18/22. I paid $6316, half the contract price, at that time.
Window installation was done on 5/10/22. When they completed installing most of the windows I was told that they were short one window and miss measured one large window with 3 panes. I got a call from the supervisor explaining the problem and that they would be back within 2 months to complete the job and asked if I would pay the balance due of $6202 which I foolishly did. I started calling the company in July, made several calls since then, talked to different people each time, explained the problem and never got a return call.I have an Incompletion Certificate signed by the installer dated 5/10/22 describing the work remaining. I contracted with them and paid before the work was complete because of recommendations by several of my neighbors, lessen learned!
Your help is greatly appreciated.
**** ******
Business Response
Date: 09/14/2022
**** you can contact Window world Mon-Fri 8-5 at ************. We have on order your windows and they have an ESTIMATED ship date of 10-17-22. Window World apologizes about the manufacturing delays but the global pandemic has resulted in longer than usual wait times, we assure you we have not forgotten about your order and will be in contact as soon as pieces arrive at our warehouse.Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18021972, and find that this resolution is satisfactory to me.
Thank you for your help!
Sincerely,
**** ******Customer Answer
Date: 11/09/2022
my original complaint # is 18021972, Window World was supposed to come Friday, 11/4 to complete the window installation that has been fully paid for since May, 2022. two men arrived at 6:30 pm, told me they didn't have the 4 remaining windows and left. this is the worst company I have ever dealt with! i want a refund for the windows that were paid for and not installed, $2100.Business Response
Date: 11/09/2022
Window World has discussed with our customer and reached a resolution.Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/8/22, My husband and I signed a contract w/ ********* (WW) for the purchase/ installation of 23 windows. We were told it would take approx. 16 wks for arrival. On 6/20/22, installation was scheduled and going as expected until it was noticed the last window to be installed was incorrectly measured and another was broken during installation. I was told by ******( WW sup) that they would have rush delivery and it would be in approx. 2wks. I was contacted 7/19/22 by WW to schedule installation of these 2 windows on 7/27/22. I took off from work, only to be contacted 7/27/22 by WW stating that both windows was damaged and will need to be reordered. I have contacted WW and ******( WW sup) several times, without any resolution. I have asked to speak to someone higher to handle this matter, but no results. I was contacted 9/7/22 to schedule installation finally again on 9/12/22. Took off work again, only for ******(WW sup) to constantly be untruthful in arrival time of installation team. I attempted to contact ****** 9/12/22 at 1130, 1500,1550,1630,1730,1800 but no answer. No one ever showed up. I was then contacted at 1812 by someone claiming to be an installer, stating they were unable to come because 1 person was injured at the last job.I have not received a completed job as agreed, however, I am expected to pay as agreed. ****** has been untruthful, unreliable, and unhelpful throughout the process. I am dissatisfied with the service and communication from this company.Business Response
Date: 09/14/2022
Please give Window World a call when you have time at ************* Window World knows how important your time is and would like to apologize for the missed appointments.
Business Response
Date: 09/16/2022
Window World has apt. set for Monday 9/19.Customer Answer
Date: 09/19/2022
Complaint: 18021469
I am rejecting this response because:
Installation team arrived today 9/19 @ 7:45 with only 1 window. It should have been 2 windows to complete job. I have taken off work yet again and job will not be complete.
Sincerely,
****** ********Business Response
Date: 09/26/2022
Window World has confirmed with our customer (9/26/2000 at 1:36 pm) that both of the windows have now been installed and she confirmed that we are finished with her project.Customer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18021469, and find that this resolution is satisfactory to me. The windows were finally installed on 9/19/22.
Sincerely,
****** ********Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with window world some time back. When the windows arrived on August 8th, I was contacted and told this was the day to install. WW did not show up on the scheduled date. Keep giving me times on when they would arrive - this was all day. We waited at home for these guys. Unless I was calling them to get a status update - they never made an attempt to keep us posted. That day was a waste of our time and money lost (time away from work) waiting on these people to show. Then we reschedule to August 30, yesterday, again we waited all day and they still did not show up. I made the last phone call at 7pm to Claude the supervisor but no one would return our calls. There is no integrity with this company. Told us we would be first on the list yesterday - they never showed up at all.
We put a down payment on these windows. Called the office manager and we were told we had to pay the balance within 30 days regardless if the windows are not installed. You have to show up to do this job! This company has no integrity. They should not be in business at all. Just another bad contractor making promises and praying on hurricane stricken community folks. I will be leaving feedback on social media and also contracting the attorney general office in Baton Rouge and lastly contacting **** to put a little exposure on this bad business ethics.Business Response
Date: 09/01/2022
Window World apologizes for this matter. Our Field Supervisor has been in contact with the customer and a new appointment has been set to resolve this matter.Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my windows and patio door on 09/15/2021 for $4,427.00 which I paid half $2213.00. After the install I paid $2,274.00 remaining balance.
The original install was horrible. One person was sent to install 2 / double windows 6070, 1 single window 3060, one single window 4060 and a 6068 patio sliding door. The windows weren't sealed and you could see light thru the cracks and the pation door wasn't installed correctly.
The came out and reinstalled and foamed all the windors and patio door. Exerything looked good but I had a rip in two window screens and my patio door screen.
The came out with the new screens and replaced the windows but the patio door screen wouldn't fit correctly. They said they would have to reoder the screen.
They came out with a new screen for the patio door but it wouldn't work.
They reordered a new screen. They came out to install the pation door screen but it wouldn't fit and for some reason the three guy's who came out took my pation door apart and lost some of the rollers. No idea why they touched the door ass it was working great.
Came back with another screen and it didn't fit. Come to find out the patio frame is not square.
People came out two more times. Both times they looked at the door and said they didn't have the rollers or other items to fix my patio door.
They were supposed to come out on Friday 9/26/22 but I got a call that their door guy wasn't available and rescheduled for today 08/30/22. Got a texxt message from a Steven Lord field supervisor saying his installer was out with COVID and wants to come out Thursday or Friday.
I have had enough. It's been just about a year snese I started this project. I just want it finished and not to be continullay lied to or have incompatent people come out and can't do anything.
If I cant get any satification from the BBB I will get a lawyer to handel this.Business Response
Date: 08/30/2022
Our Field Supervisor has spoke with our customer and we have rescheduled for this Friday to complete his order.Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Window world was hired to install new windows in my home and they have done so but not without incident and not without resolve. The initial install was done done earlier this year and i am still waiting on a window screen that was damaged during install / transport. I also has to call them to re-caulk a window from inside that was not done properly. Installer have returned for a total of 4 times since initial install and still have not brought the proper size screen and window was caulked using the wrong color twice. The last person sent to caulk the window got caulk all on out curtains as well as all over the tile floors inside and on the entry door mat outside as well as the concrete by the front door. Window world stated they could only send us $50 for the curtain replacements which that doesn't cover the cost of 2 new matching curtains, Picture were submitted but i was also told it doesn't look like their caulk. I have since replaced my curtains and had to scrub caulk off of my floor s due to the lack of qualified personnel that they choose to hire. Had they covered the cost of the curtains in full and had my replacement screen by now i would likely not be writing this, but i am sorry to say i am still waiting on a screen months later.Business Response
Date: 08/25/2022
Window World has been in contact with you about the caulking incident and you offered an accommodation amount that Window World agreed to provide. We are still waiting for a screen from the factory and will install once received.Initial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/3/2022, had Window World installed 23 windows, I ask sale rep, scheduler, field supervisor that I have marble window sills & trim on window. I also asked about scaffold to get to 3 windows In dormer/ foyer area, field supervisor said they use ladders, they broke a marble window sill in m/b & tried to cover it up. They install a crack frame in foyer with slashes looks cocked in it & they messed up sheetrock & wall with ladders, had to rent scaffold to repair, prime repaint. They are on 3rd time to order slashes due to wrong grids between glasses, their tech wrote numbers of windows, drawings on paper work & I sent pictures of old windows. They keep saying they will take care of it & field supervisor still hasn't come to house to look. I still owe them money & waiting on them to do something. Job # 471873, window World field supervisor ************. My # 985-510-1907Business Response
Date: 08/08/2022
Window World has parts on order from our factory to correct all issues. Window World would be glad to schedule a field supervisor visit when the parts come in.Business Response
Date: 08/10/2022
Window World will arrange to have scaffolding on site to complete this installation.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 15, I paid for windows and was told 4-6 weeks for delivery. I called Window World 4 weeks after purchase and, come to find out, the person who took my payment never placed the order. On that day, I was told my windows would be here July 15, and put on rush SHOULD be here earlier. I called today, July 28, at noon, and was told my windows were there - where was my email and phone call telling me this?- So I asked to speak to a supervisor. Supervisor claims it takes 12 weeks for windows to come in, when I was GUARUNTEED July 15, by two different people. Then completely ignoring the fact it wasn't even place for 4 weeks and I had to delay construction for nearly 3 months due to their negligence. I want a refund of half and an apology.Business Response
Date: 08/12/2022
Business Response /* (1000, 5, 2022/08/02) */
Window World apologizes for this misunderstanding, we have scheduled an apt to resolve. A fair accommodation was offered but the customer declined to accept it.Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My window was purchase from Window World and it came with a lifetime warranty. When it developed a small thin crack, I called Window World to have it replaced. The salesperson came to my home and told me that the window was under warranty, and it would be no problem getting it replaced. He got information off the window, measured it and told me that I would be getting a replacement window installed. This process began over two years ago. They have twice brought out two completely wrong windows, one too small, the other one was arched.
I want to get this resolved as soon as possible because what started out as a small thin crack have grown into a very large crack running throughout the window. it's a large picture window that's on the same wall as the door and it's becoming more fragile with every opening and closing of the door. Needless to say, this is a potentially hazardous situation. Whatever assistance you can give me with this will be greatly appreciated.Business Response
Date: 08/06/2022
Business Response /* (1000, 5, 2022/07/15) */
This is our customer, but the customer is in New Orleans, LA, please send this to the BBB for that area, thank you!
Business Response /* (1000, 14, 2022/07/21) */
Window World has ordered a replacement window under warranty and will install it as soon as it comes in from the factory.
Consumer Response /* (3000, 16, 2022/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept the company response because I have been told this on other occasions. When this issue is actually resolved with a new window installed at my home, then and only then will I accept their response
Business Response /* (4000, 18, 2022/07/26) */
Again as Window World stated: Window World has ordered a replacement window under warranty and will install it as soon as it comes in from the factory.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.