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Business Profile

Car Dealers

Family Volkswagen of Bossier

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2021 Volkswagen Jetta S to Family Volkswagen of Bossier City to have a LIST of items checked out prior to my extended warranty running out. Such as the infotainment center disconnecting from my Android auto, the passenger seat passenger presence system detecting a person in the seat with only about 2 pounds of weight in it, front strut and rear shock noise, remote start not working on occasion, the rear camera occasionally not working and a few other issues, I honestly can not remember. When I had paid the $250.00 deductible and got in my car to leave I had noticed that the front right strut mount that they had replaced was making a new noise that it never made before. When driving back to the shop that I work at, I noticed that the front right of my dash now rattles like crazy over bumps, also a new noise that was not there until they performed poor quality work on my vehicle. They kindly put me in a loaner for a week and "checked out" my car again. And yet still, everything is just as bad as it was when they returned it to me. Which is worse that when I dropped it off in the first place. Had I known that such shoddy work would have been done on my vehicle I would have done it all myself at the Mechanic Shop that I work at, as I was a Master Certified Technician, but chose to let my certs go as they do not make the mechanic/tech, the quality of work is what makes a technician.

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