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Business Profile

Casino

Margaritaville Resort Casino

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at the Margaritaville resort and casino on Feb 26-28. We still haven't received our refund for the security deposit.

    Business Response

    Date: 03/14/2024

    ****** ********** checked in 2/26 and checked out 2/28. At the time of check in, her credit card was authorized for $100 for the security deposit. At the time of check out, her card was charged $33.96 for the resort fee and the remainder of the authorization fell off. I have this information attached, with the cc info blacked out 

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    booking co. was paid for two days then locked us out of the room after the first day and I had to pay for another room w/ deposit February 10,11 two nights

    Business Response

    Date: 02/22/2024

    Mr. **** booked a reservation online with Booking.com for 1 night with itinerary number #172023447. The rate for the night of 2/10 was $204.99. Due to the reservation being made for only one night and our front desk agents not being able to make adjustments/changes to reservations, this reservation was checked out and a second reservation was made at an AARP rate and Mr. **** was checked back into the same room. 

    The keys did stop working due to them only being programmed for one night, due to the reservation only being made for one night. 

    Please see attached reservation information from Booking/Expedia 

    Please let me know if you have any additional questions/comments and I would be glad to assist. 

     

    Thank you, 

    ******* **** 

    Director of Hotel Operations

    Customer Answer

    Date: 02/23/2024



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ****

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 11, 2023 i left my hotel room for about 30 minutes and when i returned i noticed my money missing, i went downstairs and told the front desk they aren’t showing any remorse or putting in much effort to help resolve this issue & it’s very poor customer service

Margaritaville Resort Casino is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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