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Business Profile

Graphic Printing

Extreme Hydrographics of LA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased several products on 12/31/2023. Money was charged immediately and invoice sent. Web interface was through "Big Brain Graphics" - domain registration and ecommerce interfaced licensed via godaddy to "Extreme Hydrographics of LA"

    No product arrived. Attempted to contact company on 1/12/2024, website was disabled for "temporary maintenance." No answer on telephone.

    Attempted to contact again on 2/9/2024. Website was disabled for "temporary maintenance." Telephone number was disabled.

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered products from this company on 10/31/2023 in the amount of $322.07. Our credit card was charged for this amount and we have never received any products. We have called, emailed, and left voice mails with no return communications.

    You will see in the images that my husband placed the order and used his PayPal account for billing.

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hydrodipping supplies from Big Brain through an individual that I had purchased a credit to the company and I placed an order through him that was to be shipped to my residence this was at the beginning of August 2023 after several weeks I reached out to the business via email, facebook messages to the business and both owners without a response at first. I made posts on facebook and tagged the owners and got a reply from ******** ******* and she informed me of the issues through the business and that my order would be shipped right away as she had misplaced all the items that I ordered so she would need to start over, her husband did contact me eventually and stated the company was no longer in business and he had no idea how i would get my order or a refund. ******** makes posts on facebook stating packages have been shipped and nothing has been received, there are multiple people that have had issues with this business not filling orders or refunds. ******** makes posts about getting her nails done along with her hair and going to the gym but will not return anymore facebook messages or answer the phone at the business, she also continues to take orders on the companies webpage. She has also made posts about selling dogs so she does have an income however still refuses to refund orders. Her husband has since blocked me on facebook, I do have all messages from ******** and **** her husband and will supply them.
    I am looking for a full refund so that I can order supplies from another business that I can't afford to with this money loss

    Customer Answer

    Date: 01/12/2024

    I have recently found a number for the owner of the company ************

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/28/2023 i placed an order for a custom made hard hat. I got an order confirmation but that’s it! I have called and emailed several times about my order and nothing! No answer .. and no response to my email …nothing! I keep getting sent to voicemail. i just want my hard hat delivered or my money back and a phone call or email response! ASAP or a full refund!

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A purchase order was issued for product on 10/17/23 and the product was never received so we requested a refund because they charged our company when order was placed for $526.92.

    Its now 6/20/23 and still no refund, eight month later.

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order for $209 January of 23. March of 23 the order had still yet to ship, called and spoke with ***** and cancelled the order, have yet to receive a refund from the transaction and cannot get anyone to return calls or emails

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/7/22, I talked to this company about getting my golf clubs dipped and was verbally quoted $250 for the set. I decided to only do a putter and a wedge and when I spoke to lady in the front about price, she said it would probably be around $50 for that. She didn't give me an official quote with cost or timeframe of when the work will be done. I had to call and stop in a week later to check, only for them to tell me it will take two more days. Two days later she sends me a text saying my clubs are ready and it will be $100. When I talked to the owner he said the price is the price and blamed me for not understanding how the dipping process worked and for not getting a price in writing. I think they purposely mislead me and now they have kept my clubs because I am not ok with paying $100 that wasn't quoted.

Extreme Hydrographics of LA is NOT a BBB Accredited Business.

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