We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

A & D Monument

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a headstone for my father from A&D Monument and paid for it in full. The headstone was supposed to be in the first week of November. November came and left, and so Tombstone spoke with the owner and she said the company was behind. A couple of months passed with no word from them, so I called them, and the owner said again to let her look into it. After two weeks of not hearing from her, I decided to drive up to the company to speak with her, only to find out that the company had moved and did not reach out to say they were moving or to where. They just left three numbers where you could reach them, and that is. For a while, you couldn't get anyone on any of the numbers they left. I finally spoke with a young man on the phone, and he said that he was the son of the owner and was taken over and would look into it. He told me the headstone should be here in three weeks, but it never came. Iv tried reaching out to him and, to this day, can not get ahold of him or his mother. At this point, I want my money back from the headstone delivered. It's so sad that a company would take advantage of people during their time of grief.

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ****** ******* spoke with Ms. **** about a headstone for my mom on 5-29-23.i paid 1080.52 in full. I never did received anything nor a phone call. after a year i call her and keep getting the answer machine and never a call back. I spoke to ******** the secretary and left many messages. ******** gave me Ms .**** personal number and i talk to Ms. **** about my refund and she said i was next in line and i explain to her i just want my money back and she hung up in my face.

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on friday July 8th 2022 I paid 542.52 for a headstone for my Brother **** ********* The Order was cancelled on Monday july 11 because the cemetary would not allow the monument to be place there. ******** Young agreed to refund the payment but has not done so. She claimed that she did not know how to refund the credit card and would send a money order. No refund was ever recieved

    Business Response

    Date: 09/28/2022

    Consumer Response /* (2000, 6, 2022/09/17) */ The money has been refunded and this case is resolved.

  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second complaint against this business. My family has paid in full for a headstone for my grandmother. There was a vase that was ordered with the headstone. The headstone came in but the vase did not. We were not told that originally and we were under the impression that the vase and the headstone came together. The headstone was delivered in late 2021, and we have yet to have the vase delivered. The vase is at the business location (the owner confirmed this to me by phone) but the owner has not delivered it. I have called several times to see when it will be delivered and can never get a complete answer. She keeps telling me as soon as we can get to it. She even expected me to affix the vase to the headstone. I told her that it's not my responsibility to affix the vase because that was what we paid her to do and I had no experience securing a vase to a headstone. I've called at least three times to see when that vase will be delivered. She keeps telling us she'll deliver it and doesn't deliver it. This projected was originally started in April of 2021 and still isn't done.

    Business Response

    Date: 10/03/2022

    Consumer did receive the vase and the headstone.

A & D Monument is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.