Reviews

Review Details

• Review fromKristi H

  Date: 07/19/2023

  1 star
  I cannot emphasize enough how incompetent this company is. I would like to give them zero stars...or negative stars! We were packed/moved by Action Mobility as part of a military move. This is our household's 10th military move and this was, hands down, THE worst. Action Mobility's communication has been horrible...not just a lack of communication but flat out dishonesty. The company was a day late showing up to pack. Then the truck was another day late showing up to load. The truck they brought was filled at least half way with someone else's belongings, which meant that all of our goods did not fit and a large number of items went into a second truck and third truck (despite the fact that our total weight was under the initial estimate). After our goods were loaded (on three different trucks three days past schedule!) we did not receive any sort of inventory. Several items were packed without numbered stickers. The box of parts to hold our furniture together was placed on a separate truck from the furniture. Once the items were loaded, the service continued to be terrible. We were initially told that the truck was going straight to the destination. We made the 15 hour drive promptly to our new home and have now been waiting 17 days for the truck(s) to arrive. 17 days! On at least three separate occasions, we have been told that a truck is arriving (with virtually zero advanced notice) only to then find out that the truck had not yet left our origin. How does that happen without intentional dishonesty!?! I get that it is hard to find people to pack/load/drive, however, I expect honesty and accurate information. After this experience, I am going to make it my personal mission to ensure that the military and its contractors do not use this company again.