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Business Profile

Moving Companies

Moving Guys for Rent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used Mighty Movers/Moving Guys for Rent Sept 30th 2024. ***** was great at original phone conversations to get a sale, but day of move was sloppy. First 3 guys (*****, ******* and **) were great, worked hard. But after 2 hours, needed more help, so ***** came with another guy, who stood around cracking jokes the whole time! We were told that the 2nd Uhaul maybe too small and we said that we would either leave things behind or get a pull trailer. But they crammed in, squeezed together and shoved it till it fit. My husband REPEATEDLY said NOT to ruin the new washer and dryer. They broke items BEFORE even going on the truck with NOTHING said about compensation. Got to our destination and of course, broken items, new dryer=not new anymore, and boxes that had writing in one direction they turned sideways and yup=everything broken!!! Called ***** to complain and see about compensation. Said to sent pics, which I did. Called and texted but I've been ghosted!!! I know roads aren't great and bumps will tear things up which I was willing to overlook some broken items. But the few items broken BEFORE loading AND the fact that he has not even returned any conversations makes me say NOPE, they need to compensate for EVERYTHING!!!! We even gave them ALL a tip...what the heck for???

    Business Response

    Date: 11/07/2024

    Unfortunately, we do not extend coverage to customers once we load a rental truck. Our liability ends when the truck is loaded. If we had performed a full-service move and the household goods had been in our care, custody and control

    from start to finish, we would have been liable.

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