We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Carpets

Hensons Carpet One, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Reviews

This profile includes reviews for Hensons Carpet One, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hensons Carpet One, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Mattie W

      Date: 07/05/2024

      On ** *** ****, Henson Carpet One employee assured me that LVG RG010 (flooring) was available and I COULD PLACE AN ORDER. I paid a deposit of $1,500.00. On ** ******* Two installers from Henson's arrived to install the flooring. They DID NOT check to ensure the flooring was the correct order. One proceeded to removing the carpet, padding from one bedroom, placed it into his truck for trash. He discovered: The new flooring was not "right." It was a different color, the planks were wider and would not connect to the previously installed flooring. He called this to my attention and said, "Call the store." He retrieved the cut-up carpet and cut-up padding from his truck, rolled them out into my bedroom, DID NOT secure the carpet it at the doorways ( left it raggedy) which was an accident-waiting -to-happen. The manager explained options which were not acceptable. I DO NOT WANT MIX-MATCHED flooring. I called the store. No one answered; I left a message twice: "SEND someone to secure the carpet at the 3 doorways." The employee called me: "NO ONE IS COMING BACK OUT, WE ARE CUTTING TIES WITH YOU. She hung-up the phone!!!! VERY RUDE. HENSON WAS WRONG!! I was NOT a new customer and it should not matter. I paid Henson a total of $10,541.00 in the past. The new order was $3,359.24!!! I WII NOT DO BUSINESS with Henson ever again and I will NOT RECOMMEND the company to ANYONE.

    Hensons Carpet One, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.