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Business Profile

Nursing Home

Pilgrim Manor Skilled Nursing & Rehabilitation
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Malissa B

    Date: 06/22/2024

    My grandmother is unfortunately living here and I’ve been calling religiously to complain the staff here is BLATANTLY committing elder abuse. I work for the state of Oregon and I am calling the Louisiana DCFS regularly and looking at alternative options to get her out. My grandmother broke her arm there, they openly admitted it was from their floors. They also waited hours before taking her to get medical care and did not inform my family until later, then waited even longer for her to be seen. Previously they left her on the floor for over 8 hours after she fell. They are always lying to my family about things that are happening saying they will call and don’t. We’ve tried to get her moved but it was some how “magically” the requests were blocked and we couldn’t. We are still pursuing moving her because this place should be shut down. They don’t even pronounce my grandmothers name correctly when they see her daily, which is the bare minimum when it comes to basic respect and decency. The nurses are consistently absent and my grandmother is left covered in urine for hours or her arm is out of the sling. They are so obvious in their lack of care it is deplorable. The way they behave is unethical, immoral, inhumane and despicable. The staff and manager say they will call my mom back and then don’t for days. There have been consistent issues here for a long time and they won’t let us transfer my grandmother to somewhere that actually cares. It is so apparent the staff does not care about the well being of the folks there, and you can tell upon walking in the building how much disdain their is for the patients. They gaslight my grandmother saying she was a sleep, when she wasn’t and an aide refused to help her check in for a doctors appointment. Y’all can’t get away with treating people like this and I’m not only advocating for my grandmother but for all the people who unfortunately live in this facility that may not have someone in their corner.

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