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Business Profile

Towing Company

Smith's Towing & Recovery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Smith's Towing & Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Smith's Towing & Recovery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to smiths towing around mid to late February. They replaced the alternator and the battery cable. I got my car and parked it after they were done because I was still in a rental vehicle. I returned the rental Monday march 20. I got in my car and drove roughly 8 miles. I noticed the temperature gage rise to hot so I parked it for the day and called smiths towing to let them know. The owner said they can look at it. I work from home so I lefted it park for the time. Wednesday I had to leave the house to run errands. Upon getting on the freeway my car began to smoke.i pulled over to a gas station to put water in it. I called smiths towing to tell them the full situation. She told they can tow it in but I will have to pay to get it fixed. A gentle man who stopped to help me put water in it said I had a hole in my alternator and he also pulled a ink pen with smith towing name on it from under the hood that was left in there. I tried to explain all this to the owner who laughed and said that it had nothing to do with the radiator and that it's a old car and they break and then hung up in my face

    Smith's Towing & Recovery, Inc. is NOT a BBB Accredited Business.

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