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Business Profile

Used Books

2nd & Charles

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off three bins of DVD/Blue Rays for sale on 15 Jan 2023. On 18 Jan 2023 I was given a price for some DVDs they were interested in purchasing from me. When asked what I would like to do with the DVDs they did not want to buy, I instructed the store that I would pick them up in a few days. Today, 21 Jan 2023 when I went to the store they stated they got rid of them. They refuse to compensate me for the DVDs they did not purchase. They basically took my DVDs without paying me for all of them. I'm a 23 year, active duty military member that was robbed by the store.

    Business Response

    Date: 02/14/2023

    Business Response /* (1000, 5, 2023/01/30) */ Mr. ***** recovered all of his abandoned product on January 22nd as we had not shipped items to be recycled.

2nd & Charles is NOT a BBB Accredited Business.

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