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Business Profile

Diesel Repair

Basin Diesel Repairs, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diesel Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in with a simple knock to my engine. upon further information giving by this business they told me it was metal in the oil pan and pump, they removed the head gasket and it was damaged, fixed cylinder 2 3 4 5 found was coming apart. All these things were fixed but the truck remained with the noise and after I went to pick up my truck the first time an oil leak from the motor and the motor was smoking from under the hood. He suggested that I changed the motor to fix the issue. I decided to bring the truck else where to get checked and he forced me to pay him. As soon as I paid him went outside of the business and my truck was Smokey and he said ride it up the interstate and it would stop.

    Business Response

    Date: 07/08/2024

    This customer came to our shop thinking he had some kind of warranty on his engine.  It was taken apart and started diagnosing for issues he had but was later determined there was no warranty on the engine.   He then asked about the cost to put engine back together as is even though he did not know if that was all of the problems, wanted to reassemble to resell.  After reassembly, truck was smoking but he did not have the money to continue diagnosing.  Truck was picked up as is.  He then returned on 7/2/24 asking if we'd sell used engine in our supplies.  

Basin Diesel Repairs, Inc is NOT a BBB Accredited Business.

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