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Business Profile

Sightseeing Tours

Champagne's Cajun Swamp Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

This profile includes complaints for Champagne's Cajun Swamp Tours's headquarters and its corporate-owned locations. To view all corporate locations, see

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Champagne's Cajun Swamp Tours has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: 22081138



      I am rejecting this response because: 

      I did not find Mr. ********* response satisfactory. I would still like a full reimbursement. 

      I have tried to speak with Mr. ********* & he is just rude & argumentative. I reached out via email. Which I provided the copies to the BBB.  

      It shows his demeanor & how he is a smart alec. 

      His claims are false. He never informed me about being charged the full amount. Nor is it stated on the website. 

      Clearly on his response in the email. He has a generated automatic response from his IPhone which does not state what he is claiming. I believe he failed to see that.

      I appreciate your time & help. I would like to continue to move forward with seeking reimbursement. Thank you





      Sincerely,



      ***** *****elation fee. He just continued to argue. I ended up hanging up on him.
      I have contacted him by email asking for a refund & again has only responded rudely & unprofessional. I never attended this tour & was never told he would charge me anyway.

      Business Response

      Date: 08/02/2024

      Hello, this person made a reservation for the date she scheduled… we tell everyone to be here at least 20 minutes early.. This is our busy time of the year and we do our best to give guests the time and date they would prefer … the guest chose that time and date and as we proceeded to load our boat, we call names out to make sure they are here… Her name was called and no answer.. We looked her phone number up and called her and she said she couldn’t make the tour… we have a policy here.. We make sure when they call, we reserve those seats for them.. with them not showing up and not even giving us a courtesy call, we could have filled her seats with someone else that was wanting that time and date…so, therefore, guests get charge for not showing up… A nice courtesy call would have been nice to let us know, so we could have filled her seats!…We turned people away in order to keep her seats reserved…We run our business, like everyone else does.. Example… airports,, train station..doctors,, Ect ,, there are no refunds unless you call to cancel in a reasonable time frame..our website explains it all…. There is no cancellations unless it’s an emergency ..we been in business for over 30 years and have been awarded awards through different reviews…Every business has to have a policy in order for it to run smoothly… We have learned that you just can’t please everyone !!… BUT, we try our best in doing so!.. We are sorry that she didn’t read our policy on our website and was also told by phone, what the policy is!…. 

    Champagne's Cajun Swamp Tours is NOT a BBB Accredited Business.

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