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Business Profile

Convenience Store

Yabbos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 20143119



    I am rejecting this response because: I would like the cameras to be reviewed regarding this incident.  I’m not going to go back and forth. As I stated before it shouldnt take 20 minutes to make a drink. 



    Sincerely,



    ***** ***********k to the owner and was told to locate him on Facebook for complaint. I’ve sent the owner a message on Facebook requesting a call back and have yet to hear from anyone. The staff needs to be retrained on how to display proper customer service and communicate with customers more effectively. I didnt wish to sit almost 20 minutes waiting on a drink to be made. I understand circumstances arise however this should not have happened.
    I would also like to highlight that i have not seen any African American people hired at this establishment which makes me feel like they have a problem servicing black people.

    Business Response

    Date: 06/15/2023

    Good afternoon, I am the General Manager for Yabbos and I will be happy to tell you what actually transpired. First and foremost, she is lying in her statement about being late for work. She got upset and raised her voice at me stating " I can't be late for jury duty because the judge is gonna have my ***". Her lack of preparation that morning does not constitute an emergency for us. We gave her service as quickly as possible just like any other customer. 

    Secondly, as she was waiting for her drink parked in our drive thru she called our store phone. I politely answered not knowing who it was and she rudely exclaims " where's my drink what the hell is taking so long" Realizing that it is the person in the drive thru I'm speaking to I stepped out and engaged in conversation. I asked her what the issue was and she mentioned that the girl was taking forever to make her drink . I apologized and told her she was busy and stated to her that she didnt need to be rude we were servicing customers as quickly as possible. Her reply was " I have to get to court I dont have time to wait"

    She then called later that day demanding I give her the owners phone number which I do not do. She was very rude and hostile toward my employee that morning and also during my interaction with her

    and lasty the comment about not wanting to service black people.... My assistant manager is an African American female. I have also employed bartenders, kitchen staff and waitresses that are African American. I suggest Ms. *********** do some research on my establishment before throwing out racist comments about a place she doesn't even know about.

     

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