Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repetitively asked for spreadsheet of funds used/saved for this project to be able to complete other areas of the home.
  
  Employees damaged my television, I have yet been refunded for my belonging.
  
  Communication skills are extremely poor.
  
  I have treated everyone with respect but I do not feel the same with the progress/results of my home.
  
  Disappointed with the results so far.
  
  Day of contract, I was told completion would be December/January. This project has turned into 6-7 months.
  
  Communicated with project manager when inspection day & time. He did not attend or show up. Pushed the time even more.
  
  Home has not been worked on since they received the 2-3 release check. Very disappointing.
  
  Takes a lot for me to go to this magnitude. But the poor communication, length of this project & the work that has been done so far is very disappointing.
  
  This has been extremely stressful for my family & I. Wife & 1 year son has been living family to family for 8 months. I do not feel like a priority.

  

  Business Response

  Date: 04/03/2025

  We are acknowledging receipt of Mr. ****** complaint.  Predominantly his concerns are valid there have breakdowns in communications, a TV was found broken on site and we did promise him he could be living in his home by Christmas 2024.  

  The issue that leading up to the disconnect in communication and failure to deliver his home as promised is not mentioned anywhere in the complaint.  Mr. **** will confirm our repair contract included four draws.  See draw schedule from his contract below.

  Draw schedule:
  Draw 1 $36,448.33 Due at signing
  Draw 2 $18,224.16 Due upon completion of drywall hung,and taped
  Draw 3 $10,934.50 Due upon cabinet package being delivered
  Draw 4 $ 7,289.68 Due upon completion of contracted scope of work

  As it stands today, we have not received full payment for Draw 2 or Draw 3.

  He states there have been issues with getting the funds released from his mortgage company.  For the record I personally met with his mortgage company over 4 months ago to confirm percentage of progress complete.  The inspector stated he was going to report to the mortgage company that the project was over 90% complete and to make the recommendation to release funds.  As of this message we are still owed the money for a portion of Draw 2 and all of Draw 3 that was due since January 2025.

  Appointment has been set to meet Mr. **** on April 7, 2025.  The purpose of the meeting is to agree upon punch list items and obtain payment for the remainder of Draws owed.  

  We fully intend to honor our contract with Mr. **** and return his home to its pre-flood condition.  Sibley Construction Services does not offer financing on its projects, we do however provide draw payment schedules to align with job progress and cost anticipating timely payments from our customers.

  We remain committed to our A+ rating with BBB, please reach out if you need additional information.

   

   

   

   

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed New Roofing April of 2020. Due due nails piercing flashing and causing an ever so slow roof leak, here we are 2 years later with water damage to underlying wood. We have made several attempts to have Sibley Construction Owner address this issue, only to be ignored. All we are requesting is removal of nails and repair of damages.

  

  Business Response

  Date: 01/04/2023

  On 6/29/20 Customer requested a retail estimate from Sibley.  Full estimate included flashing, chimney
  siding repairs as Sibley noted an ongoing leak at the chimney.  Additionally, we recommended the siding be
  replaced due to lack of maintenance and long-term wear and tear.
  Retail estimate including repairs to chimney & replacement
  of flashing $25,011.47
  Homeowner requested we not perform the following work:
  Flashing Scope: ($3,951.90)
  Gutter Scope: ($2,275.00)
  Contract
  value agreed to by Sibley & customer $17,845.60.
  Cost
  included: Homeowner removing gutters and Sibley reworking existing flashing.
  Contract
  accepted by Homeowner included a 1-year workmanship warranty. (Refer to
  paragraph 28 of the Sibley contract)
  
  
  Timeline
  3/24/22 Homeowner contacted Sibley regarding a
  potential warranty issue.
  3/25/22
  Roofing project coordinator reached out to *** ****** who informed her he didn’t
  want to speak with Sibley and hung up.
  11/14/22
  Homeowner reached out to Sibley for the 2nd time requesting someone
  come out to address the leak.
  11/15/22
  Roofing technician arrived and performed a complete inspection of the roof and specifically
  the area surrounding the chimney, which is where the leak was first detected.  He determined the same conditions were apparent.  The chimney now shows signs of further deterioration;
  siding is now displaced leaving an opening in the chimney.  Flashing exhibits signs of additional
  rust.  One of the 2 nails used to
  refasten the flashing has popped.  It is
  our opinion that the nail pop is not the root cause of the leak.  The more apparent opportunity for water intrusion
  is specific to the failed siding which has no vapor barrier installed.
  
  The
  message below was delivered to the Homeowner on 11/23/22
  
  “Spoke
  with *** ******* Explained to him I was going to speak to **** before I gave
  him Sibley's Final answer on the issue. The Photos from ******** show
  deterioration of the chimney. Which is causing the water intrusion. Also, when we
  installed the roof in 2020, he was offered the option of Sibley replacing the
  chimney and flashing. He declined and did roof only. *** ******** contract had
  a 1-year labor warranty. as this conversation continued, he became angry and
  start to yell and curse at me. I had asked to stop or we would have to end the
  conversation.”
  
  12/06/22 *** ****** reached out to Sibley
  requesting the owner contact her specifically between 2:00 and 3:00pm to
  discuss the issues at hand.  Owner was
  out of state attending follow up with Orthopedic surgeon resultant of a 27’
  fall from a tree.  The time allotted to
  return the call was not sufficient or feasible.
  
  The homeowner has chosen to air her
  grievances on social media and filed this complaint as well.  However, on the multiple occasions where we
  have addressed the issues with both her and her husband, they simply do not
  like the remedy.  Had the issues with the
  chimney and flashing been address as we suggested on the initial install, they
  would not have experienced this water intrusion, which Sibley noted on our initial
  inspection and advised the homeowner to remedy.  Which to date they chose not to have done.
  
  Refer to the photos Attached:
  
  Photo 1 was taken at the time of
  the initial inspection by Sibley.
  
  Photo 2 was provided by Homeowner
  on 12/02/22 of the same area where the leak was originally detected
  
  Photo 3 was taken on 11/15/22 by
  Sibley Roofing Tech showing the further state of disrepair of the chimney
  siding.
  
  Also attached is a copy of the signed
  Sibley Roofing Contract by the *******
  
  

  Customer Answer

  Date: 01/06/2023

  
  
  Complaint: 18533690

  i was unable to view photos sent by Mr Sibley. 
  
  
  
  I am rejecting this response because:  It’s called Accountability 

  First off I knew nothing of how the conversation between my husband and Mr Sibley went.

  I called to find out his employees report on looking at the chimneys for repair.
   We knew nothing of the nails until the roofing inspector came out to assess the chimneys to file an insurance claim if needed. He pointed out the nails and explain the potential problems these may cause.
  

  At the time we had the roof changed the chimneys were fine. it is only recently one of the hardy plank slid out of place, which is why we called sibley in the first place for quote to repair both chimneys.

  I made calls and sent text messages to mr. Sibley’s secretary and finally got word he would call be back….I waited an entire day for a return call from Sibley (which, his secretary set up) that I never received. So the next day she once again said he would return my call. I requested a specific time,  because I also had appointments and could not sit around all day waiting on him again. If the time was not doable for him a simple request on his part to set another time would surely have been an option. 

  
  
  Because Sibley Construction put a random nail through a shingle on the new roof they installed as well as a nail in the chimney flashing. Compromising the integrity of both areas. Although we have contracted someone else to repair the chimneys,

   (I accept that he will not repair the wood damage), but I do expect Sibley to repair the nail hole in the flashing and change out the pierced sheet of shingle.  
  
  Sincerely,
  
  
  
  **** * ****** ******

  

  Business Response

  Date: 01/13/2023

  **** *******
  I cannot speak towards the communication practices between
  husband and wife.  I do, however, have documentation showing we provided
  pricing to have the chimney and flashing replaced.   We have
  documentation showing the customers desire to not replace the chimney or
  flashing and instead to re-work the flashing as evidenced by the signed
  contract which clearly outlines the services to be rendered.
  
  As it relates to the 3 nails she references.
  
  Two of the nails were used on the face of the flashing as
  she has stated.  One at each end of the lower right and left side of the
  chimney flashing.   This is an acceptable industry practice when
  Homeowners do not want to spend the money for new flashing.   The
  process to re-roof using existing flashing requires the installer to bend/lift
  the metal flashing up to remove old materials and make ready for new. 
  Once new materials are installed, we bend/straighten the flashing back into
  position and then install two ring shank roofing nails with neoprene washers to
  effectively seal against water intrusion.  We have used this process for
  years and find it to be a very thorough method.  To date we have not
  experienced one flashing leak resultant of this best practice.  The open
  whole in the chimney is the more likely culprit.
  
  The third nail is properly installed in our opinion.
   The location of the exposed nail is in a high traffic area of the roof
  underneath the ridge capping.  It appears consistent with foot
  traffic.  While no one can prove this without knowing who and when people
  were on the roof after we delivered it. This is the only nail on the entire
  roof that is exposed, and it is obviously in the traffic pattern to gain access
  to the chimney.  Again, the process used is within normal installation
  standards.
  
  We have run a very successful company serving Acadiana area
  for over 14 years.   We have certainly had our fair share of issues,
  but we do not run from them.    I am not in the habit of making
  excuses, but this file escalated because of my inability to speak with the
  homeowner.   I had a life-threatening injury 14 months ago. 
  After Seven surgeries, two months in the hospital, three months in a bed, 3
  months in a wheelchair I am pleased to report I am up and walking and back to
  running my company.  Our customer did not like the answers my company
  provided in my absence and demanded an escalation to me.  Unfortunately,
  her demands and short window of opportunity were not met.  I simply could
  not return her call in the very small window she provided.  Shortly thereafter she took to social media and provided a very biased and unfair
  review.   At that time, I choose to not respond as her choice to air
  her grievance online suggested to me that my efforts would fall on deaf ears.
  
  I simply do not see that our install is incorrect in any
  way.  
  
  I will entertain a call from the client and if there is
  further evidence of wrongdoing, I will certainly take the information into
  consideration. 
  
  Sincerely,
  
  Kyle J. Sibley
  President of Sibley Construction Services.
  
  
  
  

  Customer Answer

  Date: 01/17/2023

  
  
  Complaint: 18533690
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** * ****** ****** 

  I have emails confirming my explanation. This is as Sibley said “falling on deaf ears ”HIS! and he is the one telling the untruths. No demands were made on my part, All I requested was for someone to return my calls. He surely never tried to explain any of the installation process to us. He simply chose to be ugly. No-one has been up on our roof after installation, until we called Sibley to come out to give a quote on Chimney repair, then when he did not return with a quote or our return calls to discuss, we contacted someone else. I personally was standing at the base of the latter as the man with the other computer went up and he did not have any hammer! In my last email to Sibley I simply asked if he was going to correct the issues referenced,  a simple yes or no would have been appreciated, when he once again chose not to reply,  I chose to post on social media. I am laying this to rest. This man has no intention what so ever to right his wrong. He has the audacity to say he would entertain my call, ha. I waited hours, days, weeks for a return call. Seems a man with such a reputable business would have management personnel that could step up to the plate when he is incapacitated. He never had any intention of correcting his wrong, if so he or management would have taken a few minutes to return my calls and we could have this resolved. Now after all is said and done we would not feel safe with he or anyone associated with Sibley construction on our property. It is probably a good thing he did not quote us, because he may have gotten the job and we would never have seen the punctured items. Obviously he would not have pointed this out. BBB do with this complaint as you wish. I am finished with this. We have contracted someone to r***** ******* **** *** repair our chimneys.