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Business Profile

RV Repair

Powerhouse RV Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Powerhouse RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Powerhouse RV Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 7, 2023, I called the business and asked the man on the phone what would they charge to replace a fan clutch on my 2018 Tiffin motorhome. I explained to him that I did not need a diagnosis because between my previous experience with a failed clutch, and with help from a Tiffin Service Technician, I had diagnosed the problem and was 100 percent sure my fan clutch had failed and needed to be replaced. Therefore, all I needed them to do is replace the clutch. I had already gotten a price from Tiffin Parts for the clutch and all I needed to do was purchase it and have it overnighted to them. The man told me it would cost me two (2) hours of labor at $160.00, plus the price of the part (which I was providing), and if I got the motorhome to them by that afternoon, he can have it ready by Friday, November 10th.

      I arrived at their location on November 7th at approximately 3:00 pm. The man from the phone call was not there, but his business partner was. I explained to him what had been previously discussed. He had his secretary write up a service order for us. I told her my fan clutch had failed and I needed it replaced. From that point we discussed if I should go ahead and order the part from Tiffin or if they had a local vender who could get it for less than the one from Tiffin, which was $1500.00. We concluded with me getting the part from Tiffin and having it overnighted to them. When I was getting ready to leave, The man told me to let him know when I had the part ordered. I called him early the next morning to let him know the part was on its way and would be there Thursday, November 9th.

      I called there Thursday afternoon to ask the status of my unit and was told it was ready for pickup. I went there Friday, November 10th to find they charged me for six (6) hours of labor instead of two (2); 3 hours for diagnostic and 1 hour for letting it run for a hour. (4 hours over)

      I was overcharged for unnecessary work I did not ask for, nor do I believe they did.

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