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Business Profile

Lawn and Garden

Nolan's Lawnmower Sales and Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 27, 2024, Nolan's driver picked up my *** *** ***** mower for repair. At that time, I was told it would be 4 weeks before they could get to it. I provided a written explanation of the problem and additional repairs that I wished to be done while it was in for failure to start. I also requested that they call me with an estimate of what the repairs would cost before beginning work. I heard nothing from them until I called them after 5 weeks. I was told they had not looked at it yet. It has now been over 9 weeks and the only thing I hear from them is when I call them. And it is always an excuse, most recently that they are waiting on parts. That mower was bought from Nolan's in October of 2023 as a used mower.

    Business Response

    Date: 11/19/2024

     As stated in the complaint, he was already 10 days out. With that he was told when the unit was picked up we were running 4-6 weeks behind. By the time we gave him his estimate and got his permission to repair the unit it was Oct. 4th. It took a week for the parts to come in and as soon as they came in we got right on it and did the repairs he requested. Now also keep in mind not all of these parts come from the same manufactory. Once I order these parts I am in the same boat as the customer, I am at the mercy of the distributor and delivery companies. I do apologize for any inconvenience but clearly this was out of my control.

Nolan's Lawnmower Sales and Service is NOT a BBB Accredited Business.

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