Complaints

This profile includes complaints for Hamilton Enterprises Imports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hamilton Enterprises Imports, Inc. has 2 locations, listed below.

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  Hamilton Enterprises Imports, Inc.

  340 Marlin Drive # 173 Chalmette, LA 70043-6208

• 

  Hamilton Enterprises Imports, Inc.

  9000 West St. Bernard Hwy Chalmette, LA 70043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ****** I ordered a new refrigerator that was in stock. I wanted one with an icemaker on the door but advised those were not in stock and would take a long time to get. My fridge broke at my house so I wanted one that was in stock and would get to my house quickly. July 10, 2024 Was given an invoice and was told that they have it moving for me and as soon as it gets unloaded they would let me know and set up delivery.July 11, ***************************************************************************************************************** on delivery. July 27, 2024 Received text that I would not be getting charged any payments until I received the Fridge. She would notify the finance company. However, I did get charged for the payment. **** the owner said she would call me this week and let me know what day they would be coming to bring me the fridge. As of August 13, 2024, I have not received the fridge and no update as to when the fridge would be coming. I have already paid roughly $450 towards the fridge that was supposed to be 90 days same as cash and have not received anything.

  Business Response

  Date: 08/13/2024

  The refrigerator is in stock with our warehouse, however it was unable to be scheduled for delivery the week of 8/5. It was rescheduled for delivery for the week of 8/13/2024. A representative of our company did email the finance company, in which the customer has initiated ************************************************************ delivery. The customer was told that the finance company would be advised, but unfortunately we arent able to control the payment since the finance company has already taken ownership of the finance. There was a leftover amount that was not approved that were we going to finance in store for the customer with no interest after the unit was delivered. We also explained to the customer that we could defer those payments to help out with the amount we do have control of. We can definitely cancel the finance for the customer. That way the customer can be refunded for any payment that may have been made to the customers finance. We will initiate the refund today as a good gesture. We are very sorry for any inconvenience that may have been caused to the customer. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2022, I placed a service call with Choice Home Warranty for a broken dishwasher. They assigned my dishwasher request to Hamilton Enterprises in *********, **. Technician ***** came on Aug 1, 2022 and assessed the problem. He stated that a part would have to be ordered. No one has come back to fix my dishwasher. I have called several times and was told that when the part arrive that it would have my name on it. I have called them eight times between Jul 2022 and November 2022. I also called Choice Home Warranty twice to report Hamilton Enterprise, but I haven't had a follow-up call from them.

  Customer Answer

  Date: 12/29/2022

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Hamilton Enterprises Imports, Inc. regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought two bedroom sets from Hamilton's Furniture in Chalmette, La on February 11th, 2022 for $4,498. This included two full beds, two mattresses, two dressers, a book shelf, a double book shelf,a desk and chair and a nightstand. We contacted the owner (Lisa) once a month to check on the ETA of the furniture. The response we got was always something along the lines of we're working on it and never heard anything back. On July 11th (after 5 months of zero information) I called the owner. She said the bed we ordered for Bradley would not be available and we would have to choose something else if we wanted a faster delivery. We chose another set for him that day to speed up the delivery process. On July 13th, via text, the owner said all she was waiting on was one desk and the delivery would be within a week. After another delay, we were told all we were waiting on was the bookshelves. The owner said the bookshelves were the reason for the hold up on delivery. The owner told us she would be delivering the complete order on Wednesday August 10th at 6pm. She showed up at 830pm with part of the order. The bookshelves were missing. She told us they "forgot to put the bookshelves on the truck" and that she would deliver them the next day. The bookshelves were not delivered the next day. We called that Thursday August 11th and Friday August 12th with no answer or response to voicemails that we left. The owner finally texted my wife that Friday and said that a part for the bookshelves was now the hold up, and that the part was in Los Angeles, California. She told the delivery would be Wed August 17th. It never showed up. We have texted several times since then and are either told "its coming today" or no response.

  Customer Answer

  Date: 09/12/2022

  At this time, I have been contacted directly by Hamilton Enterprises Imports, Inc. regarding complaint ID 17745299, however my complaint has NOT been resolved because:
  
  
  They never contacted me in regards to the BBB inquiry. I had to drive down to Chalmette to their warehouse because I continued to get the run around. My sons bookshelves were there: one was built (the one waiting on the ‘part’ and my other sons hadn’t been built yet. I said it needed to be delivered that day. Both bookshelves were delivered that day but are inadequate. They both wobble, my toddler son’s wobbles like a rocking chair and I’m afraid to put anything on that bookshelf or have it in his room. I don’t want him to fall. I called Lisa immediately after they were dropped off. The guy that dropped them off came back to look at them. He literally told me “bookshelves are going to move.” He then left. I called Lisa back and she said she would be by within the next 2 days. She never reached out and ignored my texts. This was Wednesday, September 7. I’m at my wits end. 
  
  
  
  
  Sincerely,
  
  
  ********* ****