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Business Profile

Propane

O'Neal Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

This profile includes complaints for O'Neal Gas's headquarters and its corporate-owned locations. To view all corporate locations, see

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O'Neal Gas has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 5th, 2023, O'neal Gas located at 3452 Highway 145, Choudrant, LA 71227, came to install a propane tank on my property. while doing so, the technician hit the main power line from the pole to the house. I spoke with ***** ***** of O'Neal Gas and he recommended Albritton electric to fix the damage. He also stated that the electric line was not marked by 811. I have contacted 811 and they said Claiborne electric would not mark that line as it is considered property of the homeowner. However, 811 stated they have a list of companies that will mark utilities for contractors on their web site to avoid these situations. O'neal Gas is claiming that the damage is not their fault and leaving me to pay the repair bill. I am attaching receipt and work order from Albritton electric. Also the Louisiana one call report where it shows O'Neal gas started before all utilities had been marked. Wesley chapel water had not marked their lines yet. I believe Oneal gas was negligent while providing service to my residence.

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used this company for a year, it was hard to get them to deliver gas so we canceled our services with them. We called and told them we were moving to another company in March of 2022. Almost a year later in November they delivered gas while no one was home. We called and explained and they stated they would pick up the gas. Two months later they haven't picked up the gas and now claim we never canceled. The owner called personally and was rude and advised he would just send it to collections. They refuse to collect their gas and are trying to force me to pay for a service I didn't not ask for. I'm not the first person this has happened to, and I doubt I'm the last.

    O'Neal Gas is NOT a BBB Accredited Business.

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