Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A customer should not be responsible for a businessperson’s inexperience or underbidding a job. The job involved removal of popcorn ceilings to a smooth finish painted white. Initial contract 6/19/23 with ***** ******** Follow up contract 9/21/23 with ***** ******** who consistently promised to make things right.
  
  ***** was clearly ill-equipped for this work. Pieces of furniture were damaged as they moved them, electrical fixtures wrongly wired, and the air conditioner was run (even when there were massive amounts of debris from popcorn ceiling removal). I was assured this was fine. My HVAC professional disagreed and will need to clean the coil. I paid an electrician (see invoice) when the crew sent 120V down a neutral putting back fixtures.
  ***** argued with me about his losses on this job--which are not the customer's problem; the job still needed to be completed.
  
  ***** was made some efforts to return and make things right, including admitting freely that many things (wrong colors, staples in crown molding) should never have been done, however he has indisputably not finished: my bedroom ceiling is still two different colors from when he did the edges and said he would come back! I covered cost of additional ceiling paint. The laundry room was touched up with the wrong color paint. Caulking, smoothing and painting are need in at least two rooms, with repair as needed of crown molding.
  
  Obviously, this is work that was unfinished a promise of ***** returning and making everything (enumerated originally or not) right and all ceilings the same color. I respect that ***** does excellent, professional-level work, has a family, and has military obligations. However, I have been more than understanding for nine months about scheduling and need communication. All work should be completed as promised by *****. If not possible, cost of professional completion another business should be covered. Please see attached text exchanges for repeated communication attempts.

  Customer Answer

  Date: 07/30/2024

  
  
  Complaint: 21866835
  
  
  
  I am rejecting this response because: 

   

  Much of this response is irrelevant and fails to address the actual complaint.

   

   It should be noted that the air conditioner service person is an experienced and established professional. Contrary to what this business stated, the air conditioner service person did not charge the consumer.  He came as a courtesy and explained why an air conditioner system could not be run during this kind of work. 

   

  Foremost, it is not a consumer’s responsibility to compensate for an inexperienced business person’s mistake in underbidding a job.   A job is not finished when that business person feels like he has expended enough time and resources. A job is finished when what the contract states has been fully completed.  The job is indisputably not complete if the ceiling is two different colors and walls where staple guns were used were repainted with the wrong color paint.   

   

  The second contract is with Cajun Conservation not *****.  Therefore, *****‘s employment status is also irrelevant. If he was doing work as a personal favor, he should not have acted in the name of Cajun Conservation or issued a contract.  A consumer will naturally labor under the assumption that a contract is valid.  

   

  I request partial refund of $600 to do work that was supposed to be completed. (Note this will not cover my expenses).  I have simply chosen a lower amount in the hopes of not having to pursue this further through the Attorney General,  consumer protections agencies, and other avenues that would be time-consuming for me and for the business.

   

  If ***** did not have the authority to issue the contract, then he acted fraudulently under the name of Cajun Conservation.  I, as the consumer, would need to be provided official notice of that so that other forms of action could be taken.  

   

  There is white paint cut in around the crown molding for a few inches on my master bedroom ceiling. The rest of the ceiling is a different color. Clearly someone promised to return and correct this. This could not ever be construed as a completed job.  

  
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 08/06/2024

  Dear ******** *******
  
  
  Thank you for your patience and for sharing your detailed feedback regarding the recent project. We aim to address your concerns in a clear and constructive manner. We understand that there were issues with the quality of the work performed. We sincerely regret any inconvenience this may have caused. Your feedback is important to us and will help us improve our practices. After reviewing the contract and the work performed, we confirm that we completed the tasks as specified—removal of popcorn ceilings, smoothing, painting, site preparation, and clean-up. While the work was executed according to the contract, we acknowledge that some aspects did not meet your expectations. We are committed to learning from this experience to enhance our service quality. We have already made improvements based on the feedback we receive and strive to ensure better results in future projects. In recognition of the issues raised and to resolve this matter amicably, we are offering a partial refund of $600. We believe this offer is a fair resolution given the scope of work completed and the feedback received. This offer is intended to address your concerns and close the matter satisfactorily. Please note that this offer is final, and no further reimbursement or additional work will be provided beyond what was completed. We hope this resolution meets your needs and brings closure to the situation. If you have any further questions or need additional information, please do not hesitate to contact us. Our goal is to ensure that you are satisfied and that we address your concerns effectively.
  
  
  Thank you for your understanding and cooperation.
  
  
  Sincerely,  
  ***** J. Carriere  
  Owner, Cajun Conservation

  Customer Answer

  Date: 08/08/2024

  
  
  Better Business Bureau:
  
  

  Of course, I disagree with assertions that the work was completed: my bedroom ceiling is two different colors so clearly work was left half finished!  I do not imagine this would meet any consumer’s expectation. However, I am pleased to know that the bussiness has learned from this job and accepts my request for a partial refund.  I wish them the very best in their future endeavors.  Please consider the complaint resolved, pending receipt of partial refund of $600 by check to ******** ****** at *** ******** ***** ** ********** ** ***** within 14 calendar days. 

  
  
  Sincerely,
  
  ******** *****

  I have not received a check from the business.  What options do I
  have?   I do not have a direct line of communication.   

  Thank
  you,