We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Case Family Dentistry LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Case Family Dentistry LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Case Family Dentistry LLC. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going here for years with no problems until recently. I was told the total cost for the work was going to be $556 by Mrs. *********** I am attaching documents that prove this. Then she told me if I went elsewhere to have the EXTRACTION done that they would then deduct $300 from the bill. I had the extraction done, and had the work done. Upon having the work done she said I only owed $256 of the $556, and put initials next to the $300 saying that I would not be billed that anymore. From that point going forward I kept constantly getting bills in the mail each saying I owed a different amount. I even had emails coming to me through this office saying they were coming from ********** when she didn't even send the emails on days she was off. Even she told me she didn't send those, but someone else from the office did. I have showed all my paperwork to an attorney, and was told I owe them nothing. Only to then get a bill saying I owed $552 after my balance is and was supposed to be $0. I want my bill corrected. I love having work done here, but am not okay with all these false billing claims they send me which are different on ever single one I received. From day one I was specifically told the $556 was the total I'd be responsible for if I did not have the extraction done. I did have the extraction done which then left me owing $256 which I have already paid them. This is causing me mental stress and anguish over all this.

      Customer Answer

      Date: 12/31/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Case Family Dentistry LLC. regarding complaint ID ********.

      Regards,

      ***************************

    Case Family Dentistry LLC. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.