Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date approximately October 2022 Paid approximately $2,600 I brought my bike in to get a few things worked on. The service department called and told me that my bike is ready for pickup. I have a 2019 Pioneer Deluxe, an issue I've been having with it since I bought it was that it would not go into Turf mode, this is one of the things they were supposed to fix. So when I was loading my bike into the trailer I checked to see if it went into turf mode. It did not. It only went into four wheel drive and two wheel drive as it has done since I bought it. I went into the service department and told them that it was still doing the same thing and instantly the servicemen started naming a part which I was in disagreement with. All the research that I've done on the internet they were saying that there are cables needed to be adjusted. So they brought it back into the shop and we're looking at it and returned it back to me saying that it was probably that electrical part that he mentioned before. I told him I disagreed and loaded the bike onto the trailer not thinking about checking to see if something else was wrong. I got the bike back to my Ranch and then noticed that it did not go into four wheel drive now. I called the dealership and told them that now whatever they did it does not go into four wheel drive. It went into four wheel drive before I asked them to look at it and now it does not. They told me that the only way that they would look at it is if I paid them more money. So basically my problem with them and the reason why I would not recommend and will warn people of the dishonesty every chance I get to prevent them from s******* another person over. Me being a business owner I would expect only the same thing if I was a dishonest person. I will be falling in complaint with the Better Business Bureau and any other form that I can.

  Business Response

  Date: 02/16/2023

  ID ******** Customer *********************** Covington Powersports performed recalls and a repair to the clutch system on ******************** SXS. When he picked up, he stated that he had asked us to check the turf mode operation, however this was not listed on the repair order and the repairs and work we performed wasunrelated to the turf mode operation. We then offered togive it a quick check and determined it needed to be diagnosed further, but it appeared to be an electricalissue which **************** disagreed with. He took the unit home. A week or so later, he contacted ***********************, our operations manager. **************** suggested he bring the unit in to get it diagnosed and explained there would be a charge, since he had not been charged for a repair related to this concern. He agreed and **************** transferred him to the service department to schedule the appointment. He then told the service advisor that he did not want to bring it in if he had to pay for repairs. It is important to note two things related to this complaint. First, the areas of the original repair (the clutch system and recalls) would not have affected his unit going into 4-wheel drive. Second, whether we would have looked at the turf mode issue initiallyor if/when he brought the unit back, there still would be an additional charge, as diagnostic charges are made per issue. Please let me know if you have any additionalquestions or need clarificationon anything. Thank you. ******************************* Executive Assistant/HR Director Honda of Covington 100 ************************ Covington, ** 70433 Phone:***********************