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Business Profile

Floor Materials

AccessFloorSystems.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/28/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On a rush job we contacted ************ Systems to see if they could provide flooring needed for a short turn around project. They stated that they could provide the required flooring provided we pay an expedited shipping fee. We agreed and they provided a quote which outlined the cost of materials ($4,077.95) and expedited shipping ($1,718.28) which included in writing the guaranteed 3-day delivery. The order was processed the afternoon of Wed, Oct 25th, knowing that despite the 3-day delivery guarantee the materials would probably arrive on Mon, Oct 30th which was ok with us. The materials did not arrive on the 30th so I called them on the Tues Oct 31st and they said the materials were delayed and may arrive on the Wed, Nov 1st. After daily follow up the materials arrived on Mon, Nov 6th; twelve days after the initial order was placed.On Nov 1st a representative named ************************* stated the mistake was his and they would refund the full shipping costs, then on Nov 2nd ***** sent an email stating that a partial refund would be issued, but the amount was to be determined. It is now Nov 20th and no refund has been issued and our emails have not been responded to.A 50% refund was issued but that did not even begin to cover the expenses incurred from their extremely late delivery.

AccessFloorSystems.com, Inc. is NOT a BBB Accredited Business.

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