Complaints

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  Community Management, LLC

  P.O. Box 1057 Denham Springs, LA 70727

  
• 

  Community Management, LLC

  140 Aspen Square, Suite H Denham Springs, LA 70726

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Community Management (CM) on behalf of ****** ******* ************ *********** ******) sent my account to collections. However, there was a total amount of $1425.29 that CM received. It was confirmed with the banks involved that each payment that was part of that $1,425.29 was cleared to CM and *****. After the first dispute with the collection agency CM found and applied 5 of the missing payments ($1,190.00) to my account. However, a payment in the amount of $235.29 was made to ****** ******* *** on January 19, 2022, and this payment has yet to be applied to my homeowner's account.
  
  Additionally, on March 18, 2022, I downloaded an "Owner Payment History" from the ****** ******* portal through CM's website. It dates back to August 2018. This "Owner Payment History" is included as a supporting document to this complaint.
  
  Most noticeable to me is that the ledger that CM provided to the collection agency starts with a return fee from 2018. I was able to determine from my "Owner Payment History" statement that that return fee is linked to Check 24737, but my rental management company, Personal Touch Properties, has proof that this check cleared and was not returned, and the amount of Check 24737 ($207.00) is credited to my homeowner's account. You can't assess a return fee for a payment that was cleared and credited to an account.
  
  Also worth noting is that the "Owner Payment History" statement shows my account balance was $0 in Feb. and March of 2022. This also differs from the ledger CM provided to the collection agency. The Collection agency ultimately agreed with the proof and documentation I had and dismissed my case. I now need CM and ** *** to correct their books so that my homeowner's account reflects the correct balance from month to month, which should be only my monthly HOA assessment.
  
  I can't get anyone at CM or ***** to return my calls or emails.

  

  Business Response

  Date: 09/06/2023

  Our accounting department has looked into your complaint in order to provide a resolution.  In regards to your complaint of no responses to your messages, our records indicate that our team has tried to reach you seven times by US mailed notices, sixteen email reminders, and two emails regarding returned mail.  When we are unable to resolve a complaint or reach a homeowner we turn to your board of directors for your HOA for direction in how they would like to handle your account.   The Board of Directors for your HOA made the decision to turn your account over to collections in December 2022.  Once an account is turned over to collections we are required to only communicate with the collections agency and no one else about this account.  Only after that was done did we receive proof of payment on your account from the collections agency.  Once we received that proof of payment we immediately reconciled your account.   

   However, that did not satisfy the balance due in its entirety, as January & February 2023 remained unpaid. The remaining balance information was provided to the collection agency and it was not until August 1, 2023 that the collection agency stated they received additional proof of payment for January 2022, however, it was determined that the payment they were referring to was already recorded on Mrs. ************ account. January & February 2023 remained unpaid. We have requested a federal trace ID on the payments that the homeowner is claiming are still unaccounted for. The collection agency representative responded that the payments were made online and was unable to provide the additional information we requested to confirm these payments. In reviewing our online payment administrative site, there are not any transactions for Mrs. ********** or her unit. No additional contact has been made until this BBB complaint. Mrs. ********** is claiming her account has been released from collections. We have not been provided with that information.

  Once we are provided the information requested that the account has been released from collections, we would be happy to resume communications with Ms. ********** and resolve any futher issues. 

   

  Customer Answer

  Date: 09/06/2023

  
  
  Complaint: 20537447
  
  
  
  I am rejecting this response because:

  I'd like to start off by saying that my case with collections was not reconciled because payment was received.  I paid $0 to the collection agency, because I was providing proof and documentation and due to lack of response from community management my case was DISMISSED. The collection agency sided with me I did not owe what community management claimed I did and that my payment history was spotless, so they didn't understand why I was ever sent to collections. They promised me that the lien would be removed from my property as a result of this determination.

  In regard to the statement from community management that "The Board of Directors for
  your HOA made the decision to turn your account over to collections in December
  2022.", I have a statement that I downloaded from the community management's online portal that shows my account balance was $0 on 2/8/2022 and $0 on 3/9/2022, this statement is attached as "condo assessment history return fee highlighted". That attachment was provided to the collection agency in an email dated August 7, 2023. The ledger that community management provided to the collection agency shows that my HOA payments were all received for the remaining months of 2022 (this ledger is attached to this response as ***************************************************************** (2)), so when you take into consideration that my balance was $0 in Feb. and March of 2022 according to the statement I downloaded from community management's website and then their ledger shows that I have paid every month on time for the remainder of 2022 then there was NO REASON for the board to send me to collections in December 2022, because according to my records, which again were downloaded from community management's website my account was current.
  

  Additionally, neither of the attached ledgers indicate that the January 19, 2022 payment was applied to my account. Furthermore, the governing documents of ****** ******* *** only allow the board to issue an intent to lien once an account is past due $500 for 90 days. When you remove the collection costs, lien filing costs, and attorney fees and costs that should not factor into my debt, because as I've shown with the two attached documents that my account was not past due in December of 2022, then my account has never been past due $500 for 90 days.  I provided debit confirmation from my bank on their letterhead that the funds did in fact debit from my account, I'm not sure what other kind of proof community management needs.

  Also, community management has failed to address, neither through the collection agency or through this complaint, that there are several return payment fees recorded on my account that are linked to HOA check payments that have always been credited to my account.  But to further prove this point I've attached a check-register-detail-report from the company that manages my rental showing that no payment was ever returned.

  As for community management claiming that I have not tried to communicate with them, I've attached a screenshot showing that on 8/24/2023 I emailed them through the portal notifying them that collections had dismissed my account.  The Collection agency has quit communicating with me because they are no longer overseeing my account.  The only proof I have of being released from collections was an email from them stating when they emailed community management notifying them, which I provided that email in my 8/24/2023 email through the portal, but I've attached it again to this response as well.  When I spoke to someone in community management's accounts receivable department on the phone on August 29, 2023 they told me that community management would not contact the collection agency to confirm my account had been dismissed. 
  

  Initial contact efforts from community management went unreceived due to my contact information being wrong in their portal. The day that they finally reached out to my rental management company was the day we responded and I have spent many hours trying to get this resolved since then. I've provided proof and documentation after proof and documentation, but now neither community management, the board, or the collection agency will respond to me.  I don't understand why Community management can't reach out to the collection agency to confirm my case was dismissed? Seems like a simple phone call would clear that up and then we can work towards getting this resolved.

  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:08/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been obstructing our community business and affairs for over a year now. Their head property manager ****** ********** is the rudest person I have ever had to deal with and I don’t understand how she is considered the company’s “stud” with information or handling business practices because she selective picks and chooses what she wants to enforce in order to satisfy her need to sabotage our community. This company has been paying themselves and choosing to not recognize a duly elected and appointed new board since we do not agree with their business practices. ****** showed our entire community how she acts towards our residents when she is supposed to be a service provider to protect the value of our property not damage it. In the 17 years this community has existed, this is the worst it’s ever been and they have almost completely drained all of our reserves and operating accounts but do nothing to help our community or residents. They now owe us back dues and charges starting from 6/26/23 and have also directed residents to make false claims and reports in official state records by filing fraudulent and false reports all at ******’s direction even though she withheld this information, it was discovered from her comments made in front of residents at our official meeting she refused to conduct due to not meeting a quorum which has never been met and they would also not accept proxy’s turned in my residents because they claimed only their paper proxy forms were valid which is also against the LA state laws.

  

  Business Response

  Date: 10/05/2023

  Dear Ms. ******, I am very sorry to hear that you still feel this way. I'd like to break down your concerns so I can help you better understand how this process works. 
  At the last meeting, the current board passed around a piece of paper for homeowners to sign if they were interested in running for the board.  Quorum was not met at this meeting and an election did not happen, however shortly after this meeting, the Secretary of State information was updated with invalid information and without permission of the current board. Your restrictions state, "Voting at a Community Meeting requires presence or proxy of members representing the percentage of votes established by the Board as necessary to transact business. The board may revise this percentage from time to time, but in no event shall the required percentage be less than twenty-five (25%) percent nor more than fifty (50%) percent. unless otherwise required by statue." Unfortunately, this was not the case so an election could not take place. Regarding the paper proxies, it was at the request of the board that we put unique identifiers on the proxies to ensure they were valid. Unfortunately, some that were turned in had been tampered with and were deemed invalid. Regarding funds, we've explained to you many times that your accusations that we misappropriated funds is completely unwarranted.  CMGT does not make the decision on how to spend HOA money, as that decision is made by the board. And by looking at your association's bank account, the balance is a very healthy one. This information is available in your homeowner portal. As we stated back in February, we have and will continue to carry out what is asked of us by the board and take direction from the association's governing documents.

  Customer Answer

  Date: 10/05/2023

  
  
  Complaint: 20510212
  
  
  
  I am rejecting this response because:

  CMGT still has not completed this vote and this community is still being run down and mis managed. The information updated on the s

  LA Secretary of State website was updated correctly by me and so were the meeting minutes, the former board members aren’t even present anymore. You are making all decisions by yourself and with the input of one person from this entire neighborhood. Your supervisor ****** is the most awful person any of us have ever had to deal with. When are the formal elections being held because it’s going on 10 months and you still haven’t completed this simple task. 

  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months now or neighborhood has been using Community management to manage our HOA. There’s issues that won’t get fixed that have been brought to their attention numerous times, the state of our neighborhood is deteriorating by the month because of them. Every month they gladly collect their management fee, but don’t address or fix the issues that we bring forward. I’m paying every year for them to let our neighborhood get run down, street signs are broke, parking on the street is running rampant, land erosion by our lakes is getting worse and they won’t even let us as residents fix our property. Part of our common area that we as residents pay to get cut wasn’t cut for 4 months, I’ve sent them 17 emails about this, nothing was done until I tagged WAFB in an email. Recently the company has been responding less to our calls and emails, since we’ve discussed trying to get them out of their contract. We’ve had some bad management companies in the 15 years Ive lived in Nicholson Lakes, but by far, this one shouldn’t be allowed to do business. The list of problems goes on and there’s a lot of unhappy residents right now, we’ve been working amongst ourselves trying to find a way to get rid of this company’s contract and retake our neighborhood.

  

  Business Response

  Date: 08/10/2023

  We are sorry you feel we have not been addressing issues and/or returning communications, but our records show otherwise.  While action items are not always resolved as quickly as we, or the board, would like, we do work diligently to address each situation as it comes up and as money allows.  In regards to homeowners who are not following the rules, we are able to enforce those that we are able to document and we can assure you letters have been sent and constant communication is had on those more delicate situations.  While we disagree with your assessment of our actions, primarily as we are not able to publicly discuss actions taken on individual owners, we understand the frustration with not seeing results faster. We are happy Nicholson Lakes, and the over 360 communities we are blessed to serve along the Gulf Coast, allow us to do business with them, as we take pride in being the best at what we do. 

  Customer Answer

  Date: 08/11/2023

  
  
  Complaint: 20421583
  
  
  
  I am rejecting this response because: I have documentation to prove otherwise, along with several members of our neighborhood who would prove my claims. I called **** **** (our neighborhood representative) 8/2/23 at 1:06 pm and have yet to get a response it’s now 8/11/23 7:27am. Like I’ve said, I have pictures of street signs missing, that have been missing for months, there’s vehicles illegally parked everyday that I have documented and nothing has been done to fix, and the list goes on. Your google and Nextdoor app reviews prove my complaints. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 08/14/2023

  We are sorry you still do not agree with our assessment and actions.  Upon further investigation, it seems the manager has communicated some of the information below to you and we are still working on more answers.  As we have stated, certain common areas are proving to be difficult for the lawn vendor to reach and we are in communication with them, along with the board, on possible solutions.  In regards to the signs in the community, we have communicated to you that the current board is waiting for the elections on 8/22 before making big financial decisions for the HOA, as they want new board members to have an input.  Lastly, cars parking on the road, because they are public roads, are something we constantly work to enforce, but eventually it becomes a matter where we must contact the local authorities to enforce any tickets on public roads.  Rest assured we do send letters to these homeowners in attempts to get them to comply with the association rules. 

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** *****. I am a retired Army veteran and 100% disabled veteran. I have been communicating with Community Management, LLC for over 6 months.
  
  On December 6, 2022, I received a courtesy notice about my mailbox. The notice stated that my mailbox needed to be painted black, with gold numbering, which had to be purchased from a specific vendor. At that time I checked the (Covenant, Codes, and Restrictions (CCR‘s) and noticed that there was nothing stated about the color nor style of a resident’s mailbox. At this time, the holidays were approaching, and I did not pursue the matter any further, because I felt that it was an oversight on their part.
  
  On January 16, 2023, I received a second notice with an accompanying $25 fine.On January 17, 2023. I contacted Denise from Community Management, LLC , by. Phone, and informed her that the violation was not mentioned in any of the community’s CCR‘s. After multiple communications, both telephonically, and by email the issue was no closer to being resolved. I contacted several neighbors at that time, and no one else on my street have received a notification in regards to their mailbox except me. It was at that point that I realized that I was being singularly targeted and that Community Management, LLC was practicing selective enforcement of guidelines.

  

  Business Response

  Date: 06/07/2023

  Ms. ******

  While we appreciate your frustration, our records indicate that your property manager has communicated with you regularly to have this resolved and has even informed you of the boards decision that your mailbox needed touch up paint that does not need to be black and metal numbering, not stick on numbers.  As per the governing documents of your community, you should complete an Architectural Change Request before making any changes. We are a third party vendor that works under the direction of the board for your homeowners association.  It is the decision of your board and not Community Managment to follow the enforcement policy and fines set forth in the governing documents of the community.    Community Management cannot waive fines without the approval of the Board of your HOA.  Your Board has chosen to leave your fines in place.

  We cannot comment or provide information to you on all of the other homeowners that have received similar violations and fines due to confidentiality reasons, but please note that we do not discriminate and that we follow the enforcement process for all homeowners set out by the governing documents of the HOA.  It is unfair to accuse us of singling someone out just because we a diligent in upholding the confidentiality of all our homeowners and cannot comment on all of those that have also received a mailbox violation for not maintaining their property per the Architectural Code guidelines.  

  We wish you all the best and will happily convey any additional messages your have to your Board of Directors.

  

  Business Response

  Date: 06/15/2023

  Ms. ******

  We understand your frustration, however, as previously explained any fines or notices that were given were done so under the direction of your Board of Directors for your Homeowners Association and/or the governing documents of the community.  We are only a third party vendor that works under the direction of the board.

  Please feel free to contact your board if you wish to appeal their decision.  Should your board agree to remove your fines, we will happily do so.  

  We understand that it can be unpleasant to receive a violation, however, we will happily continue to work with you towards a resolution and act as a mediator between you and the board. However, we will continue to abide by whatever decision the board gives as we work under their direction as per the contract with the HOA.

  Thank you,

  Community Management

   

  Customer Answer

  Date: 06/21/2023

  
  
  Complaint: 20124287
  
  
  
  I am rejecting this response because:

  
  I have read your prior BBB complaints and there is one that is strikingly similar to my case about a mailbox….sounds familiar!!! This seems to be a common goal of yours company, to levy fraudulent violations to unknowing homeowners so that they comply and pay, or  if the homeowners are aware, you attempt to frighten them with fees and lawyers.

  Frustration does not begin to describe my feelings regarding this matter; it is sad, pathetic, and deeply disturbing by the fact that I, SFC (RET) ******** ******** ****** a decorated combat-veteran, is fighting to not have a $50 lien put on her retirement home after serving 20 honorable years to her country. I was born in Louisiana and chose to retire in Louisiana, only to be disrespected by the same people who I gave my life for MULTIPLE times. 

  At the very least, admit your lies, rescind the $50 fee, and give us a formal apology for your actions   

  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Community management has posted fines to my HOA account that are unjustified. You cannot speak with the company to discuss the fine. They are extorting money from property owners. They do not give reasonable time tables to complete a task that is questionable, at best. For a working family, it is absurd and a huge burden for random fines to be placed for the most trivial items. Example, the mailbox needs to be painted black. Well, after 10 days, a fine is placed. For a working family, I cannot perform tasks during the week. I must wait for a weekend. The mailbox was painted, however, the HOA company fined us anyway! Of course, when it comes to communicate the task is done. They will not take phone calls, they will not speak to us. They say they cannot remove the fine! This is extortion. I feel like I am being terrorized and need this company to STOP. I am selling my home from intimidation from this company. Please help.

  

  Business Response

  Date: 02/15/2023

  We have researched the claims made on this complaint and do not find them to be factual.  Any letters sent to this homeowner were done according to the governing documents for the community, with a picture of the issue included in the letter along with a reference to the exact wording in the governing documents.  Trash cans were not to be visible from the road, yet 3 letters had to be sent out before it was resolved.  Mailboxes were to be kept in good repair and painted....the mailbox in question was noted on 1/16, again on 2/1, and again on 2/13 (the 2/13 notice had a picture from 2/10 that shows the mailbox had still not been restored).  More than 10 days were given to address this situation, contrary to the complaint.  Further, we have communicated with this homeowner in the past when concerns were raised about notices sent out and worked with her (example: foggy windows in 2022...the homeowner let us know new windows were on order so we place a hold on any further actions and ultimately closed the issue once the new windows were installed). 

  We apologize if the homeowner does not agree with the rules or timelines established by the association, but we can assure her our enforcement processes line up exactly with the rules of the community and what we were hired to do. 

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business manages my HOA rules and enforcement. They charged me $50, due to a problem with their database and after agreeing to resolve the issue. Please see attachment. I can be reached at ************ and [email protected] if additional information is required.

  

  Business Response

  Date: 12/21/2022

  Will, thank you for taking the time to talk with one of our supervisors yesterday and allowing us to come to a resolution. We are glad you now see there was nothing deceitful going on. We are sorry for the confusion caused by software errors, but we hope you know see there was nothing intentional on our end to cause you this frustration. Our hopes are to have everything fully resolved for you in a timely manner. Thank you again for allowing us to resolve this problem for you.

  Customer Answer

  Date: 12/27/2022

  
  
  Complaint: 18608605
  
  
  
  I am rejecting this response because:  The money has not been returned to me.  I'm still $50 short in the balance of my account.  I prepaid my neighborhood dues of $285.  However my account balance is only $235.  I need the money back soon to avoid be subjected to late fees on my HOA annual dues.  
  
  I attached a screenshot from your website that illustrates the issue.  A credit of $50 is indicated on 12/17/22 "Apply PrePaids" however, the account balance does not reflect this credit; it remains at $235, $50 short of what I have already paid for my annual dues.

  I have spent hours disputing this charge and trying to navigate the process you require to add routine features to my home(covered patio).  It shouldn't be this hard and require this much time and correspondence.  Please return my money.   

  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 12/28/2022

  Mr. ******, We are going to have one of our representatives call you regarding how the $50 applied to pre-paid will reflect on the balance correctly once the next assessments are due.  We assure you 100%, any fine associated with the past actions on this issue will not be due by you and no fees for balances will be due by you for this event.  We are working diligently during the holiday season to get all rectified for you (our office has been closed for two days recently for the holiday so please forgive any delay in communication).  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Community management has had our community pool/playground closed for six months. They have done little to get it opened and when emailed about the situation I either received a vague response or no response. Absolutely ridiculous that our community pool/ playground have been closed for the whole season while they wait to get the gate fixed and key fobs sent out. They just collect money and don’t use the funds appropriately they supposedly paid for the job to fix the gate and security system $12,000 a few moths ago and have yet to get the company to complete the job.

  

  Business Response

  Date: 09/14/2022

  We can appreciate the frustration of the homeowners and they're very much aware of the situation and have been working diligently.  Our team has communicated with the homeowner via multiple emails and tickets.  Our team has also sent updates making everyone aware.  The problem is with a vendor that did $14,000 worth of work to install a new key fob system.  The residents reached out to the vendor direct, which upset the vendor.  There is a line that must be dug, and all the fobs reprogrammed.  Our team is aware and they have been working with the manager on this.  An apology eblast was also sent out and the manager worked with the liaison and included in the eblast that they would leave the pool open year-round because of the inconvenience.  The vendor now is not returning any phone calls or emails now. The manager is reaching out to them again today. I don't believe it is fair to insinuate that our team or our company have not been working hard on getting this resolved and we will continue every day until it is resolved.

  Customer Answer

  Date: 09/14/2022

  
  
  Complaint: 17936615
  
  
  
  I am rejecting this response because:
  There are many times I received very short emails back like regret to inform you the pool is still closed. That’s not giving any information. Or I called left messages no phone call back no answers to what’s going on. Our neighborhoods summer was ruined because y’all dropped the ball on getting a gate fixed to the pool and playground. I was given the name and number of the vendor and told to call. So that in fact is what I did. Y’all paid them $14,000 and haven’t gotten the work done and it’s been six months?? I talked to the vendor and she said that it hadn’t been that long. That is probably why they are mad. If y’all have paid them already and haven’t received the services maybe someone should personally go up there instead of just calling and emailing. If I was that unintelligent and paid someone that much money and hadn’t received the services I paid for in months it would go beyond calling/ emailing. Yes we received the eblast about how the pool will be opened year round when it opens in maybe October at this rate around the time it’s too cold to swim. 
  
  Sincerely,
  
  
  
  ***** ****** / ******* ****** 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The HOA company put a violation that my neighbor committed at the location of 804 Ridgefield Dr which is two houses down from my house under my name and address. I have repeated informed them of their mistake, and they have not corrected my account to put the violation under the person who lives at 804 Ridgefield Dr. This needs to be corrected IMMEDIATELY!!!! I should not be charged for something that I have nothing to do with. This mistake and lack of care to correct their mistake shows how the company employees are incapable of doing their job attentively.
  

  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Ms. *****
  
  It was explained to you, in person, that the picture taken in error was never posted to your account and nothing was ever mailed out to you. Further, it was explained to you that there was never a charge applied to your account. To claim that our team has not been responsive is not fair, as our team member took ample time with you in person to explain the situation.
  
  
  Consumer Response /* (2000, 7, 2022/08/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Their response is invalid. I had to contact them seven times before I finally heard back from the company. I first contacted them politely informing them there was a mistake on my account. The company never bothered fixing the mistake which escalated things to get this off my account NOW and filing this complaint! For the company to say that there was never a violation under my account is false since I provided documentation proof in this complaint and hand delivered it to the company. It is true that no fees were applied to my account and I did not receive any violation notice by mail. However that does not change the fact that the company put my neighbors violation under my online account and then was ignoring my request to fix my account and remove the violation. On Monday, August 1st the company finally fixed my account. With my account FINALLY being fixed, I no longer need the assistance of the BBB.