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Business Profile

Painting Contractors

R & R Painting and Drywall, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 20870099



    I am rejecting this response because:  the pics show that the work was done with poor quality as the general consensus agrees as well after posting!  The work is not acceptable, and it is not correct that the work was completed as per scope.  The intent of fixing the kitchen ceiling was to remedy the problem with the previous sheetrock work that was so bad and which was pointed out to Trish at the time of hire, and she has even mentioned the previous work to me knowingly.  Again, why would the kitchen ceiling be painted and that problem not be addressed with the work!!!! It makes no sense and just further proves that she is not honest and is saying it was not part of the scope to cover her own error (presumable that she did not listen and take proper notation at the time we met)!!!  I would be satisfied with an agreement for the kitchen ceiling to be repaired in that area to correct the seam showing and be willing to let all the other areas that look terrible slide!  If this cannot be agreed upon, I am going to continue to post additional pics on FB and also am going to file a complaint with the Louisiana Board of Contractors, and if needed hire a relative who is an attorney.  It was suggested by attorney that I try to use these other means of getting satisfaction first before filing suit. so that is what I am doing.  I had to make a loan to get this work done and do not appreciate being taken advantage of and now being called a liar.  The pictures are the proof!  It is evident from the pics that there is a problem with this company, as there is more than one area of poor quality work and the company blatantly refuses to accept fault.  



    Sincerely,



    *** *******EAS THAT NEED ADDRESSING AS WELL, WITH EITHER REPAIR OR PRICE ADJUSTMENT.

    Business Response

    Date: 11/16/2023

    This letter is in respond to a complaint from a client.  We have provided plenty of documentation to show that we completed the scope of work at 100 percent.  The documentation will show lies from this client.  We have never had an issue with any client before.  We have made every attempt to please this client. I am sorry that this client has felt the need to lie and bash my company.

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