Reviews

This profile includes reviews for Certified Alarm Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Certified Alarm Systems, Inc.

  1113 Florida Avenue Southeast Denham Springs, LA 70726-3834

  
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  Certified Alarm Systems, Inc.

  PO Box 339 Denham Springs, LA 70727

  

Review Details

• Review fromMartin R

  Date: 01/10/2025

  1 star

  Martin R

  Date: 01/10/2025

  Very shady tactics with suckering customers into 5 yr contracts. They say they try to reach out to you (doesn’t happen) to discuss the small monthly increase. Then a contract that they slip in which locks you into 5 year commitment.
  If someone was confident in the service they provided, they wouldn’t need to try and deceive customers like this. What they provide would speak for itself and people wouldn’t want to switch. Or at the very least be smaller duration contracts. But I guess that’s what happens when companies hide behind contracts just to ensure money coming in, instead of focusing on what’s right and taking care of those they service
  

  Certified Alarm Systems, Inc.

  Date: 03/06/2025

  Thank you for sharing your feedback with us. We appreciate your input and take it seriously. Our aim is to maintain clear and transparent communication regarding our contracts and services to ensure that all parties are fully informed.
  We understand the importance of clear communication, especially when it comes to contract renewals. We made an effort to reach out by calling the phone number associated with your account to provide a full disclosure of the renewal agreement you would be signing. It is crucial to us that you have all the information you need to make informed decisions.
  We offer various contract durations, including shorter-term options. These alternatives would have been discussed had the question arisen during the renewal call. Our goal is to accommodate the diverse needs of our clients, providing flexibility whenever possible.
  Regarding the signed agreement, we want to assure you that we have a record of the signed document sent to the email address you provided on your original paperwork. Adobe legally stamps the time and date when the signature is added, ensuring the process is secure and transparent. We uphold the integrity of our agreements and ensure that nothing is amiss with the signature on a legal and binding contract.
  We understand your concerns about contract duration. Our 5-year contracts are designed to deliver long-term value, offering benefits such as price stability. We believe these contracts provide our clients with significant advantages over time.
  In conclusion, we strive to ensure that every aspect of our service is clear and satisfactory.

• Review fromTracey M

  Date: 04/18/2024

  1 star

  Tracey M

  Date: 04/18/2024

  They are crooks. We are moving out of the area and they say we signed a new contract in 2022 when they choose to upgrade our system. We were told we needed the upgrade. We didn’t request it. They want us to pay til 2025. They said we can get contract at new house but they won’t service new house in Bluffton SC
  

  Certified Alarm Systems, Inc.

  Date: 12/09/2024

  If a customer has entered into an agreement with us the agreement has to be fulfilled, We offer to transfer the service. We can offer service in all 50 states. This option was offered to the customer and we never heard back from her.

• Review fromRYAN R

  Date: 07/25/2023

  5 stars

  RYAN R

  Date: 07/25/2023

  Been with them for almost ten years. They are always there to help. just like any business they cannot make everyone happy all the time but they try
  

  Certified Alarm Systems, Inc.

  Date: 10/23/2023

  Hi, ****. Thanks for the great review. We greatly appreciate your continued support.

• Review fromKelly F.

  Date: 02/20/2023

  1 star

  Kelly F.

  Date: 02/20/2023

  Up until last year, I had my alarm company set up on monthly auto draft. I changed bank accounts sometime in 2022 and tried to set up my alarm payment from my new bank account.. They were supposed to send me a form to fill out an update my account information. I did not return the form. I called today to pay my past due balance and see how to cancel my service since it is not used. I was informed that I was in a contract and my account was deactivated. I do not remember signing a contract so they sent me a copy. I called and asked to pay my past due balance and to continue to be billed monthly until the end of my contract and I would return the form for autodraft. I was told that I could not do that until I signed a new agreement. The new agreement was for 60 months, So I could either pay my account in full of the past due balance plus the remainder of the contract or sign a new 60 month contract. I paid my past due balance plus the remainder of the contract to be done with them but it is a scam to make me sign a new agreement just to be able to complete my current contract.
  

  Certified Alarm Systems, Inc.

  Date: 02/21/2023

  What was actually offered was a discount on the past due balance to zero out the old contract and start fresh with a new agreement locking her into her current rate to guarantee no rate increase for 60 months. The customer originally agreed to this, signed the new contract, sent it back and then changed her mind and paid out the old contract to cancel her services all together.

  Kelly F.

  Date: 02/22/2023

  Abolutely not true. I continually asked to pay my past due balance and to set up auto draft to continue my current contract and to be able to cancel when it expired in 2024. I was told they would not reinstate my current contract unless I signed an agreement to set up auto draft. Instead the agreement was a new 60 month contract. Once I realized it was a new contract, I immediately canceled and paid out my current contract since they would not allow me to pay my current contract monthly.