We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

Vector Security, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for Vector Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vector Security, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Jenny C

      Date: 10/03/2023

      Last year we received multiple calls from this company to update our security system. If we did not update: our current equipment would no longer be able to send signals; the company would no longer be able to monitor us; our app would no longer work. We did not update. We have received bills for the past 2 quarters even though we have not been receiving service since the beginning of this year. Finally, when speaking to a manager, she said we were sent a bill because we did not terminate the contract that we signed (WHICH WAS SIGNED ABOUT 10 YEARS AGO!!). When voicemails were left regarding updating the equipment, this contract was NEVER mentioned nor the need to officially terminate. I take ownership for not having officially terminated, however my actions of not updating SHOULD HAVE been clear that services were terminated. At the very least someone from the company should have said something BEFORE it had gotten this far. ALSO, I HAVE MULTIPLE EMAILS FROM THE COMPANY STATING "If we do not hear from you by March 27, 2023 we will cancel any services (and the associated charges) for the referenced site." According to the very letters that they sent to me, I should not have been charged for two quarters of service. IT FEELS VERY SHADY AND UNDERHANDED THAT WE WERE NEVER TOLD/REMINDED TO CANCEL THIS CONTRACT. IT SEEMS LIKE THEY ARE EXPECTING TO MAKE MORE MONEY BY NOT REMINDING CUSTOMERS OF THIS STEP. WE HAD ALWAYS PAID OUR BILLS FOR THE SERVICES RECEIVED. It is also difficult to get in touch with them. No responses to emails sent. The only way to contact someone is by phone call. Attempts through FB messenger to get an email address were not successful. They would only help to sell services, not actual customer service. I think we should NOT have to pay this bill since NO SERVICES FROM VECTOR SECURITY were received during this time period. ABSOLUTELY NOTHING.

    Vector Security, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.