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Business Profile

Generators

BK Austin Electric, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2022, we paid a deposit for a 30 KW Cummins Generator with installation (which i have loaded). We were told that the generators were to take 24-26 weeks to come in. After this time frame passed, we were given excuse after excuse as to why we still did not have it. After about 18 months, we decided we just wanted our deposit back and would get one elsewhere. The company previously was called Climate Services and has since changed to BK Austin Electric. After numerous phone calls, conversations, etc., we finally got a letter from them on 8/22/2023 and felt we had no choice but to agreed to give the company the extra time to pay us back in two separate payments (which i have also loaded to reflect). Since 09/25/2023 We once again have tried numerous times to get the remainder of what is owed, but they seem to be once again avoiding us. We just would like our money back

    Business Response

    Date: 02/13/2024

    BK Austin Electric LLC purchased Climate Services Group on March 15th of 2023. This was an asset purchase only and we did not retain any debt from prior owner or previous commitments that were made. Any attempt to collect on a prior debt from Climate Services Group should be directed to **** ***** at ************.

    Business Response

    Date: 02/13/2024

    BK Austin Electric LLC purchased Climate Services Group on March 15th of 2023. This was an asset purchase only and we did not retain any debt from prior owner or previous commitments that were made. Any attempt to collect on a prior debt from Climate Services Group should be directed to **** ***** at ************.

    Customer Answer

    Date: 02/23/2024

    I am rejecting this response because:

    We received a response from **** ***** via text directly after the complaint which read "I have spoken with the manager over distributions. Would you please send me your mailing address so the payment can be mailed? There has been a difficult time in communication and completing the reimbursement.. The system that was used by my company is no longer used and the historical data is gone."

    We replied promptly and still have not received payment.


    Customer Answer

    Date: 02/23/2024

    I am rejecting this response because:

    We received a response from **** ***** via text directly after the complaint which read "I have spoken with the manager over distributions. Would you please send me your mailing address so the payment can be mailed? There has been a difficult time in communication and completing the reimbursement.. The system that was used by my company is no longer used and the historical data is gone."

    We replied promptly and still have not received payment.


BK Austin Electric, LLC is NOT a BBB Accredited Business.

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